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Lessons From Airline Industry Downtime

Daniel Burrus

If you were one of the millions of travelers impacted by the technology breakdown of two major airlines a few months ago, you have my sympathies. Running an unsupported operating system in an area where security is supposed to be paramount should make us all wonder about other forms of aging technology in the airline industry. A Coincidence—Or Not? SHARE. The answer is yes.

Branding Strategies – A Scary Mistake for Southwest Airlines

BrainZooming

I’m not sure where to start with the brand experience problems for Southwest Airlines in this picture. The entire Southwest Airlines ticketing area was decorated for Halloween. Maybe because of the lighthearted and fun aspects of the Southwest Airlines brand personality, it seems prone to missing the boundaries where lighthearted and fun run lead to situations in poor taste.

Innovation Sighting: Adjustable Airline Seats

Innovation Excellence

Continue reading → Consumer Innovation Creativity Growth Strategy airlines flying invention travel innovationHere's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart."

How WOW Air Disrupted The Airline Industry

Innovation Excellence

So, how did one airline company disrupt the airline industry through a low-budget carrier? Innovation Airline Industry airlines disruption Iceland travel Wow AirA remote, often misunderstood country, Iceland has become one of the hottest tourist destinations. This is quite alarming.

6 Keys to Making Collaborative Innovation Successful

Speaker: Soren Kaplan, Founder of InnovationPoint

named after an Australian airline promotion for dirt-cheap, same-day round-trip. BOOK GROUP PRESS www.gbgpress.com GREENLEAF The H o w t o C r e a t e a C U l t U r e o f i N N o v a t i o N S o r e n K a p l a n , p h D An Excerpt from. Th e advice and strategies contained herein may not be suitable for your situation, You Should. special, incidental, consequential, or other damages. world.

The Internet of Things Is Creating Smart Airports

Daniel Burrus

The technology failures that caused the widely publicized shutdowns of both Southwest and Delta Airlines in 2016 underscored the very real need to update aging IT infrastructure. Thanks to new technology, many other aspects of airline travel have definitely improved. The tools that we ourselves carry have also improved airline travel. Smartphones provide real-time updates on changing travel conditions, and airline apps are finally getting useful, allowing you to select another flight if yours is delayed or cancelled or to see where your bag is at any time. SHARE.

Create your own Corporate Miracle Garden

Destination Innovation

It contains many unexpected and incongruous items covered with flowers e.g. an Emirates Airlines plane, two cars stacked one on the other or two houses leaning together. I recently visited Dubai to give a class on Innovation. I asked the hotel concierge for a recommendation of where to visit on a free morning. He listed all the main sights but I had already seen them.

Virgin just invested in new supersonic jets which travel faster than Concorde

Idea to Value

hours, yet would be cheap enough to run that they would be economically competitive with normal airlines taking more than twice as long. Boom has also reportedly signed a $2 billion (£1.4bn) deal with an unnamed London airline to help it develop its own planes. times faster than any other airliners, up to speeds of 1,451mph (Mach 2.2). With some estimates that affordable supersonic mass travel could eventually become a $100bn industry, compared to the total 2015 airline industry value of $742bn , this really could be the next big leap in travel. It will travel 2.6

Lufthansa’s Inflight Open Innovation Platform

IdeaConnection

The German airline has come up with a neat way of doing open innovation and that is with its FlyingLab, which involves passengers testing new products and services while they are flying. ” In the future, the airline hopes to offer their FlyingLab platform and inflight broadcast technology to other companies to help them accelerate their innovation efforts. New Beginnings.

Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight. What does that mean for marketers? 2016 will see things go further.

Warren Buffet’s powerful “Two List” productivity tip for creative people

Idea to Value

Buffet was speaking to his personal airline pilot Mike Flint, who was asking for some advice on how to prioritise the activities which will help his career. Warren Buffet is known as one of the most successful and generous investors of all time. And he recently shared one tip for how to spend less time procrastinating and more time actually executing your ideas. My colleague James Taylor brought it to my attention in his recent video, which you can see above (you may remember James from his podcast where I was recently interviewed ). To which Buffett replied: “No.

Tips 69

Cutting Complexity with Lisa Bodell of Futurethink

InnovationManagement

In this episode, Lisa and Mark reconvene to share more essential tools for leaders and teams to simplify their work environment from her second book, Why Simple Wins , they explore insights into how companies like SAP, Southwest Airlines and Syngenta are putting simplification principles into action.

The Whole Foods Strategy…Isn’t (Whole)

Matthew May

Think Southwest Airlines. There’s an interesting strategic play being made by Whole Foods Markets, in the midst of the company’s nearly $2 billion one-day drop in market value a few weeks ago, on the announcement of a shareholder lawsuit. Whole Foods had already come under legal pressure concerning claims of overcharging, but this new lawsuit claims securities fraud. I love it.

The Value of One Good Idea

KindlingApp

For example, in 1972, Southwest Airlines was in deep trouble: they had already been forced to sell a number of their aircraft, and were still losing money at a rapid rate. By transforming Southwest into an airline that was extremely efficient (and known for it), Franklin turned the business around almost as fast as one of his planes. Southwest isn’t the only airline to benefit from one good idea. IndiGo,the largest Indian airline, is known for its bold promises to keep flights on schedule. Seldom does anyone actually do anything about it. Innovation Program Culture

What’s Really Happening with United’s Board?

Adam Hartung

The airline consistently ranks near the bottom in customer satisfaction, and on-time performance. Retired since 2004, is Mr. Bethune really in step with the needs of airline customers today? Does he really have a current understanding of how the best performing airlines keep customers happy while making money? United’s leadership is certainly in a tough place. And Ms.

Four Mind-Bending Business Models to Shake Up 2016

Leapfrogging

In April 2015, French budget airline Transavia reframed the value of their low-cost flights via a campaign that compared their ticket prices to casual spending decisions made in a grocery store. The airline created branded packets of chips, candy and cereal bars that doubled as tickets for a Transavia flight. What does that mean for marketers? 2016 will see things go further.

The Role of Creativity in the Life of a Product Manager

Rmukesh Gupta

It really took off, once an airline pilot, Robert Plath , affixed two wheels (instead of four) and a long handle to suitcases that rolled upright that the luggage with wheels took off. The Role of Creativity in the Life of a Product Manager by Mukesh Gupta. First, lets talk about a few successful products and the stories about how they became successful. The Suitcase and The Wheel: .

Is Surge Pricing Coming of Age?      

Rmukesh Gupta

Hotels, airlines are known to have done this for ages and done well. This could be an option for airlines seats, cineplexes, conferences, railway/bus tickets, car parking, workshops, fund-raisers, limited edition items, etc. Surge Pricing is Coming of Age. Uber , Ola and AirBnB all are known to have surge pricing in place. So do cineplexes. In my opinion this is just the V1.0

The “Joy” of Innovation: What We Can Learn from the Story of Serial Innovator and Entrepreneur Joy Mangano

Idea to Value

After her divorce in 1989, Joy Mangano was struggling to pay the bills working two jobs as a waitress and an airline-reservation manager while living with her three kids in Long Island, NY. Producer David O. Russell’s most recent movie, Joy [1] , begins with a title card appearing on the screen announcing this dedication: “Inspired by the true stories of daring women. One in particular.” [2] While the movie’s general premise closely aligns with Mangano’s life story, Jennifer Lawrence told TIME, “that the movie is only 50% inspired by Mangano.” Innovation Lesson No. Innovation Lesson No.

Why CEOs have Liberal Arts Degrees

Mills-Scofield

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. Some of today's top CEOs were history, political science, sociology, chinese and music majors in college. There are very practical reasons for a Liberal Arts degree, and Samanee Mahbub (Brown '18) thinks the reasons are crystal clear. A “Practical” Liberal Arts Degree.

Brand Strategy – Giving Employees Time with a New Brand Promise

BrainZooming

He was flying on United Airlines as it introduced ‘United Rising.’ When a brand strategy change is planned, what happens first? An earlier “Inside the Executive Suite” article from Armada Corporate Intelligence addressed this important brand strategy question about how changes are rolled out to the public. She asked what United Rising was. We’re always the last to know.’.

Commentary: How much fraud is too much?

Open Innovation

Passengers are understandably skittish to fly an airline that’s lost two jumbos full of passengers in six months (even if the 2nd case was just pure bad luck). Many people forget that it took only a single plane crash to respectively drive out of business two of the most storied brands in US aviation, Pan Am (1988) and TWA (1996), even though neither airline bore the primary blame for the resulting crash. The case of Ulrich Lichtenthaler began slowly two years ago, with three papers retracted for “statistical irregularities.” I think there’s enough evidence to deduce a pattern.

5 Practices for Leaders of the Future #FutureOfWork

Rmukesh Gupta

One of the best examples of this behaviour that I have come across is by Herb Kelleher of Southwest Airlines. He is famous to have taught every employee of the Organization to decide based on the one shared vision they had – to be the lowest cost airline. So what are these leadership practices: 1. Leaders need to be able to create the shared vision.

Innovation Strategy – 6 Possibilities with Regulatory Constraints

BrainZooming

As the Journal article states, “The fledging aviators in the JetBlue program would still have to meet this requirement (1,500 hours of flying), but by assessing students at various intervals short of 1,500 hours, the airline seeks to show that its curriculum can produce outstanding pilots who have spent fewer hours in actual aircraft.” Here is what they had to say on the topic.

Open Innovation Challenge to Improve Air Travel: Winners Announced

IdeaConnection

Several airline passengers have a little more money in the bank thanks to an open innovation competition in Germany. They were the winners of the inaugural Frankfurt Airport Innovation Challenge, which asked members of the public from anywhere in the world for their ideas to improve the passenger experience. In total, 624 ideas were received, which elicited 3,520 comments and 3,780 reviews.

Summer Travel Blogging – All the Fun Places You’ll See

BrainZooming

I was on a late Southwest Airlines flight where I think they decided to just not do any drink service because the flight attendants didn’t want to work. Summer travel is a fascinating study in how little people think about the ways their bodies AND their clothes will be stretched beyond normal limits. Kinda wanted to go kick the tires. I don’t type THAT hard. – Mike Brown.

My Innovation Management Summer Reading: Ideas are Free.

KindlingApp

The authors cite lessons from corporations such as Toyota, Southwest Airlines, and Kraft to drive home the significant benefits of a correctly executed innovation program. The start of September means we begin saying “last”. Last seasonal beach trip, last barbecue, and the last time to wear those white summer jeans. September also brings me to the last pages of my summer reading, Ideas are Free by Alan G. Robinson and Dean M. Schroeder (also co-authors of The Idea Driven Organization ). I was hooked from the beginning. Guerrilla tactics at the end of each chapter.

Smisek’s United Ouster – Were You Really Surprised?

Adam Hartung

Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Since announcing the merger in 2010, more has gone wrong than right at United: Computer glitches have hounded the airline. Chronic bad experiences have led loyal customers to abandon the airline.

Automakers Must Partner Around Big Data

Corporate Innovation

Like an airline does with its planes, Uber always wants to understand which of the vehicles in its service are more efficient and allow for higher utilization, while providing the highest satisfaction to the passengers. By extensively utilizing data, and paying attention to detail Tesla has changed the conversation on the type of personalized experience car owners (drivers and passengers) should expect from an automaker. In the process, it is building strong loyalty with the owners of its cars who appear willing to support it through thick and thin. Indeed, we are already almost there.

Automakers Must Partner Around Big Data

Corporate Innovation

Like an airline does with its planes, Uber always wants to understand which of the vehicles in its service are more efficient and allow for higher utilization, while providing the highest satisfaction to the passengers. By extensively utilizing data, and paying attention to detail Tesla has changed the conversation on the type of personalized experience car owners (drivers and passengers) should expect from an automaker. In the process, it is building strong loyalty with the owners of its cars who appear willing to support it through thick and thin. Indeed, we are already almost there.

The 3 Biggest Lessons from Our Financial Services Panel

KindlingApp

In his example, tech companies like Priceline and Orbitz solved the pain of searching for the best ticket price and booking a flight, but remain fully reliant on the established airlines to provide the end service. Since 1937, we’ve witnessed a rise in the average human life expectancy from 61 to 78 years. The exact opposite has happened to corporations. The average lifespan of an S&P 500 company has dramatically dropped from 75 years down to 15 over the same period. How can companies build and sustain a lasting organization? Embrace “Coopertition”. Lessen Fear of Failure.

Automakers Must Partner Around Big Data

Corporate Innovation

Like an airline does with its planes, Uber always wants to understand which of the vehicles in its service are more efficient and allow for higher utilization, while providing the highest satisfaction to the passengers. By extensively utilizing data, and paying attention to detail Tesla has changed the conversation on the type of personalized experience car owners (drivers and passengers) should expect from an automaker. In the process, it is building strong loyalty with the owners of its cars who appear willing to support it through thick and thin. Indeed, we are already almost there.

Can You Afford Your Legacy System?

Daniel Burrus

In another blog , I noted how outdated technology grounded thousands of aircraft for both Southwest and Delta Airlines. Like someone who balks at throwing out a threadbare T-shirt unfit to wear in public, many organizations are slow, or even hesitant, to upgrade their legacy system technology. In a world characterized by exponential change, that can prove to be a serious misstep. SHARE.

The Uncomfortable Truth About Autonomous Cars

Daniel Burrus

When airline pilots decide it’s time to put the passenger jet on autopilot, do the pilot and co-pilot take a break or watch a movie? Here is a wake-up call about traditional media: Bad news sells, but good news does not. The so-called negativity bias that surrounds us on a daily basis plays a major part in our often cynical view of the future. Globally, this figure is close to one million.