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The innovative ways that Airlines make money with frequent flyer points

Idea to Value

Airline loyalty programmes are fascinating. Not just because we happen to have enough frequent flyer points with one airline to fly around the world, but instead because of how they completely changed the business model of airlines. Even though the Airlines own the frequent flyer programmes.

Video 257
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Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Then, they need to take action steps to change, see my next point.

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Can Airlines Survive the Worst Year in Airline History?

Linda Bernardi

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. Also, cultures are changing, and millions of deals are being closed without needing/using in-person meetings. appeared first on Linda Bernardi.

Culture 26
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Moving Beyond Stage-Gate Project Management

Harvard Business Review

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Project 97
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Future-Centered Design: How to Turn Great Ideas into Action Plans

Daniel Burrus

As a matter of fact, some of the most transformative ideas that have gone on to change the world have been from a lower- to mid-level employee. Most likely, at first the answer will be no, but you can change that! Great ideas do not always come from the top down.

Design 89
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When Software Can’t Change the Laws of Physics (or Leadership)

Mills-Scofield

There have been major 737 design upgrades and changes over the years; it is usually easier to do variations on a theme in terms of design, testing, certification, regulatory approvals, etc. And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. then create new.

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Highly creative brains may have more “random” connections

Idea to Value

This is similar to how many airlines will have a regional hub that shorter flights connect to, and then switching planes at those hubs for connections to other international hubs. Even if it comes at the price of making the brain a bit less energy-efficient in the process. So what can we learn from this?