Sat.Jan 26, 2013 - Fri.Feb 01, 2013

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The Power of Collaboration

Boxes and Arrows

A quote that I stumbled on during grad school stuck with me. From the story of the elder’s box as told by Eber Hampton, it sums up my philosophy of working and teaching: “How many sides do you see?”. “One,” I said. He pulled the box towards his chest and turned it so one corner faced me. “Now how many do you see?”. “Now I see three sides.”. He stepped back and extended the box, one corner towards him and one towards me.

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Customer Disservice

CorporateIntel

Why do companies with big brands and tremendous momentum go out of business ? One reason often discussed here is lack of innovation, which is often opaque, quite difficult to grasp when it is happening because you are in the midst of it, even enjoying a final gasp of success. Another is much easier to understand and very definitely within control—when you stop loving your customers.