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Customer Complaint Videos can Trigger Ideas

Destination Innovation

Customers who give a low NPS are contacted and asked to give further details by audio or video. Video feedback is more powerful and informative than email or audio because you can see the circumstances, attitude and demeanour of the customer. These feedback messages from unhappy customers are available for all staff in BUPA to view.

Video 161
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Exploring the Executive Innovation Workmat with Video discussions

Jeffrey Phillips

Over the last few weeks, Paul Hobcraft and I have developed a series of short videos. The purpose of these videos is to explore a tool that Paul and I created, which we call the Executive Innovation Workmat. You can see the Executive Innovation Workmat graphic just to the right.

Video 130
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Three Short Video Tips to Improve your Memory

Destination Innovation

Here are three video clips from my five day memory challenge which introduced the course. The post Three Short Video Tips to Improve your Memory appeared first on Destination Innovation. How to remember names. Memory pegging – how to remember a list. Memory pegging part 2.

Video 284
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Examples of Great Innovation Engagement Videos

IdeaScale

When participation from your crowd is critical to your innovation program, you’ve got to have a multi-channel engagement strategy that works. Amway’s video clearly demonstrates the value of participating in Amway’s crowdsourced innovation community – not only does it make a company better, it helps employees build their careers.

Video 113
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Assessing and Fostering a Culture of Innovation

Speaker: Magnus Penker, CEO & Founder, Innovation360 Group

Welcome to an interactive empowering session on how to sharpen your future through innovation management, which can help guide your company’s goals. The assessment is a personalized 40-page report containing analytics, benchmark and recommendations on how to sharpen your strategy, leadership, culture, and capabilities for innovation.

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Video: Health Care Leaders Are Made, Not Born

Christensen Institute

In this video discussion, Dr. Jean Wright and Ann Somers Hogg unveil lessons from Jean’s schools of experience, including her current role as CEO of the COPD Foundation and her prior role as Chief Innovation Officer at Atrium Health (now Advocate Health). Click “play” below to learn more.

Video 52
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Video: Why Business Model Innovation & Disruption in Health Care Matter

Christensen Institute

The post Video: Why Business Model Innovation & Disruption in Health Care Matter appeared first on Christensen Institute. Last month I joined Marion Spears Karr on the Healthcare Thought Leadership LinkedIn Live show, where we discussed the role business models play in an organization’s ability to address drivers of health.

Video 52