Shifting innovation from a vague buzzword to a mechanism of progress
Christensen Institute
JUNE 27, 2023
Here, Dunn adds perspective to the roadmap we provide and calls out three steps leaders can take to seed future success. Much like Scott Cook, co-founder of Intuit, did when he began Intuit’s Design for Delight program in 2007, organizations that want to be innovative must commit to a system that delivers measurable consumer delight.
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