Tony Hsieh – The Remarkable Cultural Innovator at Zappos
Destination Innovation
DECEMBER 31, 2020
By 2009, he had grown revenues to $1 billion. The remarkable culture which Hsieh developed at Zappos starts with the hiring process which is longer and more involved than traditional recruitment. Zappos hires slowly with the emphasis on cultural fit. Zappos has a culture book that is written and updated by employees.
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