Innovative Businesses Prioritize Creativity
Daniel Burrus
FEBRUARY 3, 2021
For Citibank, a technological disruption came in 1975 when ATM machines exploded onto the banking scene, allowing individuals to withdraw their own money without the face-to-face contact with a teller needed prior. Often it takes a crisis to make us step back and rethink our products, services, and even our culture.
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