Tony Hsieh – The Remarkable Cultural Innovator at Zappos
Destination Innovation
DECEMBER 31, 2020
By 2009, he had grown revenues to $1 billion. If they turn down the exit offer, new employees have a ‘graduation ceremony’ with all the department present and cheering. It offers leadership training courses including the “School of Wow.”. Hsieh empowered and encouraged employees to go to great lengths to help clients.
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