Creating Innovation Connections as the Customer Advocate
IdeaScale
DECEMBER 27, 2016
They did just that, and by 2011, e-books sales surpassed sales of print books. In fact, by April 2011, Amazon became the world’s largest e-book retailer. Strong innovation usually emerges from collaborative, hands-on or observational experiences that take place on the front lines with customers. How to Connect with Customers.
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