Tony Hsieh – The Remarkable Cultural Innovator at Zappos
Destination Innovation
DECEMBER 31, 2020
In 2013 it became a holacracy without job titles, where employees could self-organize. The remarkable culture which Hsieh developed at Zappos starts with the hiring process which is longer and more involved than traditional recruitment. Zappos hires slowly with the emphasis on cultural fit. He upended the company structure.
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