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The Risks of Sticking with Legacy Technology

Daniel Burrus

In July 2016, Southwest Airlines canceled 2,300 flights when a router failed, delaying hundreds of thousands of passengers. In November 2015, Orly Airport in Paris was forced to ground planes for several hours when the airport’s weather data management system crashed. The same issue grounded 451 Delta Air Lines flights weeks later.

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How to Skip Your Biggest Problem (And Still See Results)

Daniel Burrus

AO Innovation Leadership Starter Pack–Get Yours Today via Amazon. In 2015, United Airlines had to ground a number of flights as a result of computer glitches. For another, Problem Skipping is exceedingly effective in addressing a core issue that’s inherent with many problems. The “Bug Bounty”.

How To 49
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Five Reasons Companies Fail at Customer Experience Delivery

Legacy Innovation Group

Apr 04, 2015 | Anthony Mills. Well–conceived, well–designed, and well–delivered customer experiences are the core foundation for achieving the sort of marketplace leadership that has become the hallmark of companies like Amazon, Apple, Disney, Southwest Airlines, and Zappos.

Company 40
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The answer is: 10 years to change a culture

Jeffrey Phillips

The original culture: safety Think about it - airlines and airplanes are only viable if the flying public thinks they are safe. McNerney left Boeing in 2015, just as some of the problems with the revised 737 began to emerge. I need to state here that this analysis is based on reading about Boeing and its leadership.

Culture 202