Overcoming the Top 3 Barriers to Customer-Centricity
Innovation Excellence
DECEMBER 4, 2022
GUEST POST from Alain Thys I just finished a presentation for the leadership team of a European travel company that wanted to better understand the barriers they would face on their journey to true customer-centricity. It was a good excuse to give a 2022 update to some of […]. And what they could do about it.
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