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24 Customer Experience Mistakes to Stop in 2024

Innovation Excellence

GUEST POST from Shep Hyken My friend and fellow Customer Experience (CX) expert Brittany Hodak and I recently began a 52-week series for 2024 titled Shep and Brittany’s Super Amazing Show. In the second episode, rather than talk about what to do in 2024, we shared several tips on what not to do. More specifically, […]

Tips 101
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Corporate Innovation in 2024

Innov8rs

Innov8rs | Whilst innovation remains a top priority for every CEO, we have again witnessed recently that when markets are uncertain and costs need to be cut, the innovation function is also amongst the first to be impacted. Never a dull moment in corporate innovation… so they say. Here's what they shared.

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Startup Database: Best Startups to Watch in 2024 (Updated Monthly)

HYPE Innovation

In the ever-evolving business landscape, a new wave of startups is promising to make its mark in 2024. These early-stage businesses are driven by visionary leaders, disruptive technologies , and an eagerness to solve real-world challenges.

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10 CX and Customer Service Predictions for 2024 (Part 2)

Innovation Excellence

GUEST POST from Shep Hyken As promised, I’m back with the second part of my top predictions and trends for 2024 in the world of customer service and customer experience (CX). You can read the first five here. So, let’s get started with No. Social Cause Increases Customer Satisfaction — Earlier this year, […]

Trends 102
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How Automation is Driving Efficiency Through the Last Mile of Reporting

Speaker: Jamie Eagan

As organizations strive for agility and efficiency, it's imperative for finance leaders to embrace innovative technologies and redefine traditional processes. 📅 April 24, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT

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2024: A Corporate Innovation Odyssey

PlanBox Innovation

This article originally appeared on Innovation Leader. 2024 beckons us to embark on our own odyssey, a transformative voyage into the heart of corporate innovation. 2024 beckons us to embark on our own odyssey, a transformative voyage into the heart of corporate innovation.

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Navigating 2024: How to Strategize Using the Both/And Principle

Daniel Burrus

But does that mean it will be the best business strategy to stick with throughout 2024? As new companies emerge and your well-established competition pursue new innovations, they are bound to bring new solutions to the table. Continue reading on burrus.com »

How To 82
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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. 📆 February 8th, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT Don't miss out on this opportunity to stay ahead of the AI curve!

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Key Insights: Retail Agility with Composable Solutions: Learn how adopting a composable approach can help your business thrive, through the holiday frenzy and the entire year of 2024. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.