Thu.Jan 19, 2023

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10 Ways to Rock the Customer Experience In 2023

Innovation Excellence

GUEST POST from Shep Hyken As of today, 2022 is behind us. It was quite a year. Some businesses are still recovering from the impact of the pandemic, and then came employment issues, supply-chain problems and a shaky economy.

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Are You Prepared for “the Riskiest Year” in Business?

Innovators Alliance

While I like to start the year on a positive note, I feel compelled to share with you an article on a serious topic: What do you foresee for your company in 2023 in terms of your company’s biggest business risks?

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Unlock the Power of the SaaS Business Model


SaaS has been a big buzzword in the business world for a few years, but some businesses have yet to grasp the idea. Imagine your business or startup is behind in the new age of fast and easy tech due to misinformation on the SaaS business model.

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Win at Digital Transformation By Connecting Portfolio Management and Value Stream Management 


No organization in any industry is immune to the necessity of digital transformation to remain competitive. Four out of five CEOs are looking to digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints.

eBook 64
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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

This exclusive webinar with William Hord, Senior VP of Risk & Professional Services, will explore the foundational elements you need to start or validate your ERM program. He will also dive into topic definitions, governance structures, and framework components for success.

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A Genuine Apology Goes a Long Way

Michael Roberto

Ben Cohen reports today in the Wall Street Journal about a remarkable apology email issued by Andrew Benin, chief executive of Graza, a startup that sells squeezable bottles of extra-virgin olive oil. Unfortunately, the company did not cope effectively with high customer demand during the holidays.

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