Thu.Jan 19, 2023

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It’s “health care”: 3 reasons why 2 words can help transform an industry

Christensen Institute

Health care has a long and storied history in the United States, and much has been said about its failings: it’s too expensive, our health outcomes are poor, our life expectancy is lower than that of other high-income countries, et cetera. Late Harvard Business School professor, Clayton Christensen, even said in his 2009 Mayo Transform presentation , “a general hospital actually is not a viable business model.

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10 Ways to Rock the Customer Experience In 2023

Innovation Excellence

GUEST POST from Shep Hyken As of today, 2022 is behind us. It was quite a year. Some businesses are still recovering from the impact of the pandemic, and then came employment issues, supply-chain problems and a shaky economy.

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Research: The Unintended Consequences of Right-to-Repair Laws

Harvard Business Review

A model assessing their potential impact suggests manufacturers might flood the market with cheap goods, raise prices, or both.

Marketing 106
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Win at Digital Transformation By Connecting Portfolio Management and Value Stream Management 

Planview

No organization in any industry is immune to the necessity of digital transformation to remain competitive. Four out of five CEOs are looking to digital technology investments to counter current economic pressures, including inflation, scarce talent, and supply constraints. However, many digital transformation initiatives struggle to deliver the expected financial value, with more than half lagging behind original estimates, according to a Gartner survey of CIOs.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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What Great Sponsors Do Differently

Harvard Business Review

They leverage a vibrant mix of connection and action to advance high performers into leadership.

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Are You Prepared for “the Riskiest Year” in Business?

Innovators Alliance

While I like to start the year on a positive note, I feel compelled to share with you an article on a serious topic: What do you foresee for your company in 2023 in terms of your company’s biggest business risks? One business leader I follow is Jim DeLoach, managing director of Protiviti , member of Forbes’ CFO network and regular contributor to Forbes magazine.

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Unlock the Power of the SaaS Business Model

Collectivecamp

SaaS has been a big buzzword in the business world for a few years, but some businesses have yet to grasp the idea. Imagine your business or startup is behind in the new age of fast and easy tech due to misinformation on the SaaS business model.

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A Genuine Apology Goes a Long Way

Michael Roberto

Ben Cohen reports today in the Wall Street Journal about a remarkable apology email issued by Andrew Benin, chief executive of Graza, a startup that sells squeezable bottles of extra-virgin olive oil. Unfortunately, the company did not cope effectively with high customer demand during the holidays. Many people received their packages late, and some packages were damaged.

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