Despite concerns about machines replacing human workers, research challenges the overhyped claims of ascendant AI. In most knowledge-intensive tasks, workers will more likely find themselves augmented in partnership with machines than automated out of a job. Humans and machines will simultaneously collaborate and compete with one another, like a track team competing in various events. In some events, like the 100-yard dash, teammates compete against each other, but in others, such as the relay race, they work together towards a common goal.
What Will Working with AI Really Require?
Companies need to think about how employees will cooperate with AI systems — and how they will compete against them, too.
June 08, 2023
Illustration by Edmon de Haro; filonmar/Getty Images (chip); JulieAlexK/Getty Images (glasses)
Summary.
To foster a symbiotic relationship between humans and AI, organizations must find the appropriate balance between investing in human skills and technological capabilities, and think strategically about how they attract and retain talent. To do this effectively, they need to think about where and how this technology will be used to assist people in their work — where people and machines will collaborate — and where either people or AI have skills that give them a clear advantage.