Qmarkets

SEPTEMBER 24, 2020

While some of the industry’s largest contenders have filed for bankruptcy (such as LATAM, Virgin Australia and Flybe) others, (including American Airlines, Icelandair, and our clients Lufthansa ) have pivoted to cargo as demand for freight soars. The Opportunity in Crisis – Now or Never?

Innovation Management 52

Innovation Management Management Disruption Innovation 52

hackerearth

AUGUST 10, 2017

They talk about Zappos, Southwest Airlines, and Aravind Eye Hospitals to drive home the point about turning a constraint, such as resource, time, and method, into a winning opportunity. CEO Marissa Mayer offered the same opinion writing for Businessweek in 2006: Some of the most innovative ideas have come from marketing and advertising.

Underperforming Technical Team 40

Underperforming Technical Team Innovation Video Creativity 40

Moves the Needle

JANUARY 30, 2019

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. They are not agile. Google Search Data for the phrase “digital transformation” from Google Trends.

Technical Review 74

Technical Review Underperforming Technical Team Technology Leadership 74

mjvinnovation

NOVEMBER 22, 2019

Financial market service organizations are at the forefront of the Robotic Process Automation movement, discovering ways to use software to streamline business processes without increasing employee numbers or costs. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.

Change 75

Change Artificial Inteligence Software Underperforming Technical Team 75

Rmukesh Gupta

MARCH 1, 2016

This means that they remain constantly in touch with their customers/partners and employees who are customer facing, partner facing and use them as the source of identifying what is happening in the market place. One of the best examples of this behaviour that I have come across is by Herb Kelleher of Southwest Airlines.

Culture 40

Culture Trends Training Change 40

Innovation 360 Group

DECEMBER 29, 2015

Thinking about my flight experience, I recognized that KLM, the huge Dutch carrier, seized the opportunity to increase market share by teaming with Air France. Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. The Fundamental Lessons Learned. That’s a hard question.

Artificial Inteligence 40

Artificial Inteligence Survey Innovation Big Data 40

Innovation 360

DECEMBER 29, 2015

Thinking about my flight experience, I recognized that KLM, the huge Dutch carrier, seized the opportunity to increase market share by teaming with Air France. Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. The Fundamental Lessons Learned. That’s a hard question.

Artificial Inteligence 40

Artificial Inteligence Innovation Survey Big Data 40

Innovation Excellence

APRIL 20, 2020

Companies that refuse to give refunds for cancelled or delayed services may be helping out their short-term cash flow, but are seriously damaging customer relationships for the future (Airlines, Ticketmaster, Sports teams especially take note). And there will be far less tolerance for large organizations.

Innovation 62

Innovation Disruption Change Open Innovation 62

Rmukesh Gupta

APRIL 10, 2019

Like Southwest Airlines’ obsession on being the lowest cost airlines or Alcoa’s obsession of having zero incidents in their factories or Amazon’s obsession on serving the customer what they want (even if they themselves don’t know what they want) or Apple’s obsession on design. .

Strategy 60

Strategy Strategy Underperforming Technical Team Marketing 60