Remove Airlines Remove Brainstorming Remove Change Remove Creative Thinking
article thumbnail

Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. Creative Training Would Have Helped. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline.

article thumbnail

THOMAS EDISON’S CREATIVE THINKING HABIT: ADAPTATION

Michael Michalko

One day he and I had a discussion about creative thinking and I brought up the principle of adaptation. His system was 100 times more efficient than existing systems at the time and was subsequently employed in, of course, all air cargo delivery systems in the airline industry. • What ideas outside my field can I incorporate?