Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. Creative Training Would Have Helped. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. United Airlines is a jaded, faded, uninspired, culture — that will die — unless they pull out of this lack-of-innovation, and lack-of-consumer-empathy death spiral.

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Idea Generation Video Change Creative Thinking 66

Michael Michalko

MARCH 23, 2017

One of the paradoxes of creativity is that in order to think originally, we must first familiarize ourselves with the ideas of others. Adaptation is a common and inescapable practice in creativity. One day he and I had a discussion about creative thinking and I brought up the principle of adaptation. One day he was thinking about his olive oil problem while he played with his ball point pen.

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Creative Thinking Creativity System Brainstorming 41

Innovation 360 Group

MAY 21, 2020

Are you confident in your strategic thinking, and your organization’s internal innovation competencies and skills? Understanding your external context and the global key drivers impacting your organization prepare you for change.

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Michael Michalko

JULY 19, 2022

One of the paradoxes of creativity is that in order to think originally, we must first familiarize ourselves with the ideas of others. Adaptation is a common and inescapable practice in creativity. MICHAEL MICHALKO AUTHOR OF THE BEST-SELLING BOOK ON CREATIVITY THINKERTOYS

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Innovation 360 Group

MAY 21, 2020

Understanding the external context and the global key drivers prepare you for change. You must think much bigger than that to produce something of value. This calls for interaction, creativity, and the articulation of many different opinions.

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BrainZooming

NOVEMBER 14, 2018

I was standing in line at the Baltimore airport, about to board an earlier-than-planned Southwest Airlines flight through Chicago on my way back home. I see three take-aways from this story: The benefit of creative structure to generate LOTS of ideas, because the winner may be cool product name number eighty-three. The power of strategy-focused creative thinking questions to help generate a high proportion of on-target ideas.

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Creative Thinking Groups How To Resources 66

Rmukesh Gupta

MARCH 3, 2017

The Role of Creativity in the Life of a Product Manager by Mukesh Gupta. People do not accept change well,” Mr. Sadow said, recalling the many months he spent rolling his prototype bag on sales calls to department stores in New York and elsewhere. It really took off, once an airline pilot, Robert Plath , affixed two wheels (instead of four) and a long handle to suitcases that rolled upright that the luggage with wheels took off.

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