Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. The incident, the background of the problem, and the half-baked apology signal a sick culture. Without a big change in thinking customer service challenges are going to be like Wach-A-Mole.

Idea Generation 66

Idea Generation Video Change Creative Thinking 66

Linda Bernardi

OCTOBER 13, 2020

2020 has been a horrific year for the airline and hospitality industry and one which will go on for potentially another year, with so many mass events going virtual. Also, cultures are changing, and millions of deals are being closed without needing/using in-person meetings.

Meeting 26

Meeting Industry Change Company 26

Michael Roberto

MAY 24, 2022

Source: Wikipedia Julie Johnsson wrote a story for Bloomberg this week about the attempted cultural transformation at Boeing. That data tells me what we’re doing is working,” said Madar, who oversaw American Airlines Group Inc.’s Boeing culture psychological safety

Report 26

Report Case Study Data Culture 26

Mills-Scofield

APRIL 14, 2019

There have been major 737 design upgrades and changes over the years; it is usually easier to do variations on a theme in terms of design, testing, certification, regulatory approvals, etc. And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Complex systems also require a different organizational culture - a systems-level mindset and a sense ownership at all levels. Culture Innovation Leadership Strategy

Software 99

Software Leadership System Design 99

Mills-Scofield

APRIL 14, 2019

There have been major 737 design upgrades and changes over the years; it is usually easier to do variations on a theme in terms of design, testing, certification, regulatory approvals, etc. What do the assumptions imply for your employees, your culture, your customers?

Software 52

Software Leadership System Design 52

Michael Roberto

NOVEMBER 3, 2020

Source: Picpedia My latest case study, Boeing 737 MAX: Company Culture and Product Failure , has been published this week by the University of Michigan's William Davidson Institute. Less than five months later, Ethiopian Airlines Flight 302 crashed six minutes after takeoff.

Case Study 26

Case Study Software Study System 26

Paul Hobcraft

APRIL 19, 2021

Throughout the presentations, the digital twin was positioned as the catalyst for change, with the digital twin featured in nearly every presentation and across the stories of Siemens customers from multiple industries. Airlines are looking to encourage us back onto their planes.

Innovation 263

Innovation Software Engagement Design 263

Planview

MARCH 20, 2023

Dependencies are difficult to tackle in software development since value streams are complex, structured more like an airline network than a manufacturing line.

Project 52

Project Roadmap Survey Report 52

Mills-Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. Now let me change some of the words in this paragraph and show you how my history major will prepare me for the business world. CEO Critical thinking Culture Education Leadership Liberal Arts Management STEAM STEMSome of today's top CEOs were history, political science, sociology, chinese and music majors in college.

Entrepreneurship 88

Entrepreneurship Study Report Technology 88

Paul Hobcraft

APRIL 19, 2021

Throughout the presentations, the digital twin was positioned as the catalyst for change, with the digital twin featured in nearly every presentation and across the stories of Siemens customers from multiple industries. Airlines are looking to encourage us back onto their planes.

Software 130

Software Design Industry Innovation 130

Paul Hobcraft

APRIL 19, 2021

Throughout the presentations, the digital twin was positioned as the catalyst for change, with the digital twin featured in nearly every presentation and across the stories of Siemens customers from multiple industries. Airlines are looking to encourage us back onto their planes.

Software 130

Software Design Industry Innovation 130

Adam Hartung

SEPTEMBER 11, 2015

Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Since announcing the merger in 2010, more has gone wrong than right at United: Computer glitches have hounded the airline. Thousands of flights were grounded, distressing millions of customers and wreaking havoc on the airline. Chronic bad experiences have led loyal customers to abandon the airline.

Video 36

Video Strategy Strategy System 36

CREATORS

NOVEMBER 18, 2019

Start-ups are agile, their organizational structure promotes innovation and drives change forward?—?this Here are some examples: Coopetition was carried out successfully by the Israeli airline El-Al when they formed their own acceleration and venture capital arm “Cockpit” to invest in promising start-ups all around the world. They partnered with Lufthansa Systems, Boeing and Gate Group to create innovative solutions for the whole airline-industry.

Competition 40

Competition Collaboration Industry System 40

Rmukesh Gupta

MARCH 1, 2016

This blog post is for you if you plan to become or already are a leader who intends to lead their team in a world where change is the only constant and engagement (employee/customer) is extremely difficult to build. One of the biggest challenges that the future is going to throw at all organisations is their ability to cope up with constant change and to deal with the chaos that follows. Instigate – This is the primary job of a leader – he/she instigates change.

Trends 40

Trends Training Agile Change 40

Rmukesh Gupta

APRIL 10, 2019

For any strategy to get executed, there are a series of things need to happen: Strategy definition process (ongoing): The process used to define the strategy needs to take into account the current reality of the organisation – its strengths and weaknesses, the prevalent culture, internal power structures, external power structures (competition – direct/indirect, customers, partners, etc). Premise.

Strategy 60

Strategy Strategy Agile Marketing 60

Jeffrey Phillips

AUGUST 15, 2017

Or, as I'll explore below, we give into a perspective that suggests that many issues, conventions, regulations and cultures are fixed, unable to move. But unlike the insects, that loss of freedom isn't because of a tangible, sticky substance, but because of the stickiness of their perspectives, their cultures, their experiences and education and their industry conventions. When multiple factors are changing, disruption is easier to accept.

Industry 122

Industry Disruption Culture Change 122

Moves the Needle

JANUARY 30, 2019

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. The fundamental issue: the way people think and work has not changed to fit the new digital reality -- people and processes are the bottleneck. Digital transformation is just as much about changing the company culture as it is about the technology.

Company 74

Company Technology Trends Study 74

Innovation 360 Group

JUNE 10, 2019

WOW Airlines had to cease operations this year while more than thousands of their passengers were in the middle of their journeys. It can happen due to reasons out of your control, like changing cultural values, changing technology, or shifts in customer demographics. Technology is changing so rapidly now that the assumptions you made about the market a few years ago probably no longer hold true. Business Rescue: Part I. Everything is an S-Curve.

Groups 53

Groups Company Video Study 53

Rmukesh Gupta

JULY 17, 2020

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

Case Study 71

Case Study Study Data Management 71

Collective Innovation

OCTOBER 30, 2016

Enhancement : This is usually a small change to create a difference between other offerings. Line Extension : Takes an existing line and makes a change to set it apart and create differentiation. For instance with airlines, you can create a difference by creating a better user experience if most airlines have the same expectation.

Crowdsourcing 40

Crowdsourcing Marketing Ideation Competition 40

Qmarkets

SEPTEMBER 24, 2020

Amazon shares how eliminating the ‘institutional no’ and ‘serial no’ from the management chain, to allow for a more collaborative process has helped the company establish its innovative culture.

Innovation Management 52

Innovation Management Disruption Management Meeting 52

Qmarkets

SEPTEMBER 24, 2020

Amazon shares how eliminating the ‘institutional no’ and ‘serial no’ from the management chain, to allow for a more collaborative process has helped the company establish its innovative culture.

Disruption 52

Disruption Innovation Management Meeting Ideation 52

Michael Michalko

JULY 19, 2022

Many cultural historians agree with Edison in that a whole host of new objects and ideas are based on objects and ideas already in existence. One of the paradoxes of creativity is that in order to think originally, we must first familiarize ourselves with the ideas of others.

Creativity 74

Creativity System Brainstorming Industry 74

Qmarkets

JUNE 1, 2017

Bornhofen is a practitioner-scholar who has a passion for helping organizations adopt change, act on new ideas, and grow through innovation. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

Open Innovation 58

Open Innovation Survey Tools Groups 58

Qmarkets

MARCH 18, 2020

During these days of global unrest – with news about the coronavirus and its severity changing daily – businesses across all sectors should keep the message of this proverb in mind.

Collaboration 98

Collaboration Brainstorming Crowdsourcing Ideation 98

Corporate Innovation

APRIL 25, 2017

Changes in personal mobility. Let’s begin by reviewing the most important challenges contributing to changes in personal mobility. Pollution and climate change are also impacting the quality of our lives, particularly in cities (and here ). Changes in technology. This is common practice today in the airline industry. Today, each TNC runs its own reservation system, much like airlines used to do in the past.

Big Data 45

Big Data Company System Industry 45

Rmukesh Gupta

APRIL 15, 2020

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

Case Study 59

Case Study Study Data Management 59

Rmukesh Gupta

JULY 17, 2020

Both the companies have clearly found their own niche on how to operate and manage their businesses and the authors do a great job in breaking down their business operations and culture for us to learn about how they run these businesses.

Case Study 52

Case Study Study Data Management 52

KindlingApp

JUNE 29, 2015

Innovation experts from BNY Mellon , Marsh and Citi each shared their take on corporate survival necessities, and what it takes to sustain growth in this ever changing economy. In his example, tech companies like Priceline and Orbitz solved the pain of searching for the best ticket price and booking a flight, but remain fully reliant on the established airlines to provide the end service. Since 1937, we’ve witnessed a rise in the average human life expectancy from 61 to 78 years.

Competition 56

Competition Comparison Industry LEAN 56

Qmarkets

JULY 8, 2017

Bornhofen is a practitioner-scholar who has a passion for helping organizations adopt change, act on new ideas, and grow through innovation. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

Open Innovation 40

Open Innovation Survey Tools Groups 40

hackerearth

AUGUST 10, 2017

You’ll see that with curiosity you can change the world no matter what daunting constraints try to rein you in. They talk about Zappos, Southwest Airlines, and Aravind Eye Hospitals to drive home the point about turning a constraint, such as resource, time, and method, into a winning opportunity. Never having gotten near bankruptcy like other airline majors, Southwest Airlines with its nonconformist culture has remained profitable for close to 50 years using focused innovations.

Video 40

Video Policies Resources Agile 40

Idea Champions

AUGUST 28, 2019

Southwest Airlines also understands this. Theirs is a corporate culture founded on delight. And so, I decided to share my title-changing revelation with my colleagues -- the "Senior Consultant," the "Webmaster," the "Chief Technology Officer," and the "Director of Operations.". When I co-founded my company in 1986, I had two business cards made. One said "President." The other said "Archduke." Whenever I gave clients a choice, they always wanted the Archduke card.

Culture 20

Culture Creativity Examples Technology 20

Innovation 360 Group

DECEMBER 29, 2015

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. This experience was repeated time and again during my time in Stockholm – testimony to the fact that a culture of innovation is sustained by an appreciation of old and new, left and right, black and white – in short, diversity. I missed the Nobel Prize by a smidge.

Groups 40

Groups Survey Big Data Technology 40

Greatest. Idea. Ever.

JUNE 9, 2019

I just finished reading one of the greatest books of all-time, The Half-Life of Facts , a fascinating look through the lens of mathematics at how knowledge constantly changes and what we can do to try and stay on top of those changes; something that is especially important in today’s day and age of fake news where staying informed in a politically charged climate isn’t a lifestyle choice, it’s a necessity. Why there are so many Climate Change deniers.

Learning 32

Learning Training Study Change 32

Innovation 360

DECEMBER 29, 2015

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. This experience was repeated time and again during my time in Stockholm – testimony to the fact that a culture of innovation is sustained by an appreciation of old and new, left and right, black and white – in short, diversity. I missed the Nobel Prize by a smidge.

Survey 40

Survey Big Data Technology Tools 40

Michael Michalko

MARCH 23, 2017

Many cultural historians agree with Edison in that a whole host of new objects and ideas are based on objects and ideas already in existence. His system was 100 times more efficient than existing systems at the time and was subsequently employed in, of course, all air cargo delivery systems in the airline industry. One of the paradoxes of creativity is that in order to think originally, we must first familiarize ourselves with the ideas of others.

Creative Thinking 41

Creative Thinking Creativity System Brainstorming 41

Planview

NOVEMBER 26, 2018

One of the key capabilities of AFWERX is AFWERX Vegas, a non-government entity opened by Vice President Mike Pence in January 2018 to bring together a coalition of entrepreneurs, industry, academia, investors, individual innovators, and Air Force problem solvers to find innovative new ideas and rapidly bring them into use across the Air Force, and enhance a culture of innovation. AFWERX understands that the right solutions can change the future of the US Air Force.

Training 40

Training Crowdsourcing Collaboration Ideation 40

Corporate Innovation

MAY 17, 2016

By extensively utilizing data, and paying attention to detail Tesla has changed the conversation on the type of personalized experience car owners (drivers and passengers) should expect from an automaker. Like an airline does with its planes, Uber always wants to understand which of the vehicles in its service are more efficient and allow for higher utilization, while providing the highest satisfaction to the passengers.

Big Data 40

Big Data Data Company Analysis 40

Corporate Innovation

MAY 17, 2016

By extensively utilizing data, and paying attention to detail Tesla has changed the conversation on the type of personalized experience car owners (drivers and passengers) should expect from an automaker. Like an airline does with its planes, Uber always wants to understand which of the vehicles in its service are more efficient and allow for higher utilization, while providing the highest satisfaction to the passengers.

Big Data 40

Big Data Data Company Analysis 40

Corporate Innovation

MAY 17, 2016

By extensively utilizing data, and paying attention to detail Tesla has changed the conversation on the type of personalized experience car owners (drivers and passengers) should expect from an automaker. Like an airline does with its planes, Uber always wants to understand which of the vehicles in its service are more efficient and allow for higher utilization, while providing the highest satisfaction to the passengers.

Big Data 40

Big Data Data Company Analysis 40

CorporateIntel

AUGUST 27, 2012

People have bet against railroads, phones, airlines, television, personal computers, and even guitar bands as fads—and that was before they had customers! Styles change, tastes change, brand loyalties change. More importantly, he worried about management culture as the path to product culture, where innovation means never-ending creativity, not tossing the dice and getting lucky on a good roll.

Marketing 40

Marketing Trends Company Video 40

Boxes and Arrows

AUGUST 14, 2008

This goal becomes even more important for an organization like Emirates, a leading international airline, which has over 35,000 employees with over 140 nationalities and where more people are likely to use this feature more frequently. In some cultures women change their names after marriage.) One of the most frequent tasks on many intranets is finding people within the company. Providing an effective way to search people is thus a key goal in designing intranets.

System 63

System Meeting Examples Design 63