Ten Things United Airlines Might Have Done
APRIL 10, 2017
Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. The incident, the background of the problem, and the half-baked apology signal a sick culture. Without a big change in thinking customer service challenges are going to be like Wach-A-Mole.
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