Leapfrogging
MARCH 20, 2019
Digital disruption isn’t just about the internet or mobile technology. I recently had a chance to connect with Harvard Business School professor, Thales Teixeira, whose most recent book, Unlocking the Customer Value Chain , highlights the dynamics of “decoupling” and why it will drive even more disruption than we’ve seen in the world.
Daniel Burrus
MARCH 1, 2023
As a matter of fact, some of the most transformative ideas that have gone on to change the world have been from a lower- to mid-level employee. Most likely, at first the answer will be no, but you can change that! Great ideas do not always come from the top down.
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Paul Hobcraft
JUNE 19, 2023
I wonder if that is the current incumbents, be these current innovation management software providers or individuals inside the organizations resisting change, as it brings significant uncertainty of change and disruption to the (inadequate) process, one that I feel is not fit for today’s and tomorrow’s innovation purpose.
mjvinnovation
JUNE 25, 2020
American Express Global Business Travel uses RPA to automate the process of canceling an airline ticket and issuing refunds. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line. RPA is often supported as a mechanism to increase return on investment or reduce costs.
Daniel Burrus
AUGUST 19, 2020
A few more similarly accelerating technology Hard Trends that increase in-person trust are contact-less kiosks for self-service in retail stores, and hotel and airline check-in using facial recognition and/or voice and smartphone. With that said, make sure you put elevated trust at the center of your reopening strategy.
Jeffrey Phillips
AUGUST 15, 2017
Innovation comes from outside It may not seem evident at first, but virtually all radical and disruptive innovation originates from outside an industry's boundaries, by people who often weren't even in the industry, who were serving other clients or other needs and saw a way to serve a new set of customers or solve a new set of needs.
mjvinnovation
NOVEMBER 22, 2019
For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line. This can create some nightmarish scenarios for employees who find their day-to-day processes and workflows disrupted. . RPA is often supported as a mechanism to increase return on investment or reduce costs.
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