Jeffrey Phillips
MARCH 26, 2024
Many of us who work in the consulting and strategy space often talk about the difficulties in understanding and more importantly, changing a corporate culture. That is, we want the culture to adapt to market needs and changes that everyone can see but inertia keeps the company from making.
Mills-Scofield
APRIL 14, 2019
And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. What do the assumptions imply for your employees, your culture, your customers? Are you sure?
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Mills-Scofield
APRIL 14, 2019
And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. What do the assumptions imply for your employees, your culture, your customers? Are you sure?
Michael Roberto
JANUARY 4, 2019
Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. What can we learn from Kelleher’s leadership at Southwest? Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. Think systemically.
Michael Roberto
NOVEMBER 3, 2020
Source: Picpedia My latest case study, Boeing 737 MAX: Company Culture and Product Failure , has been published this week by the University of Michigan's William Davidson Institute. However, the Federal Aviation Administration (FAA) allowed airlines to continue flying the jet, while Boeing worked on some changes to the MCAS software.
Adam Hartung
SEPTEMBER 11, 2015
Or are we just so used to lousy leadership that we think there’s no end to it? Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Chronic bad experiences have led loyal customers to abandon the airline.
Moves the Needle
JANUARY 30, 2019
Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Digital transformation is just as much about changing the company culture as it is about the technology.
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