Mills-Scofield
APRIL 14, 2019
And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.
Daniel Burrus
MARCH 1, 2023
From both the perspective of an employee looking to be a bigger asset to the organization with innovation and higher-ups and managers seeking a way to further transform the industry, identifying common company pain points unlocks potential. This section is more for the managers and executives that are being sold to by an intrapreneur.
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Mills-Scofield
APRIL 14, 2019
And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.
Innovation Excellence
APRIL 17, 2017
This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.
Paul Hobcraft
JUNE 19, 2023
How difficult would it be to embrace this Composable Innovation Enterprise Framework, as it is often argued that most people want to keep innovation management and its process simple? Any enterprise-enabled framework will require serious change management thinking. It is not a “big bang” solution; it should be phased.
Daniel Burrus
JULY 17, 2019
For example, Delta Airlines’ entire fleet in the United States was temporarily grounded because of computer problems—the second shutdown over a period of six months also shutting down the carrier’s website and mobile apps. Overcoming legacy thinking doesn’t mandate erasing every strategy, idea or leadership concept you ever used in the past.
CMOE
FEBRUARY 13, 2024
To be the world’s most loved, most efficient, and most profitable airline. Southwest To be the leader and partner of choice in managing care in a value-based system, we must continuously create clinical value for our patients and payors that translates to economic value for all of us. Contact us for more information.
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