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Moving Beyond Stage-Gate Project Management

Harvard Business Review

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Project 99
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Future-Centered Design: How to Turn Great Ideas into Action Plans

Daniel Burrus

From both the perspective of an employee looking to be a bigger asset to the organization with innovation and higher-ups and managers seeking a way to further transform the industry, identifying common company pain points unlocks potential. This section is more for the managers and executives that are being sold to by an intrapreneur.

How To 89
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Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines

BrainZooming

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.

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Best Project Management and Tracking Tools

IdeaScale

With project management tools, you’ll have a software to start tracking your favorite ideas and prioritize the ones you love. Project management tools will help you keep track of the progress, schedules, goals and deadlines of your new ideas. Asana makes it easier to manage your team and hit your deadlines. Pivitol Tracker.

Project 153
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Innovating for a Worse Customer Experience (Insights from United Airlines)

Innovation Excellence

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Tips 42
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Strong Airline Profitability? Is it Really About Fees?

Michael Roberto

Source: Dallas News For decades, the airline industry has been characterized by abysmal profits. The list of airline bankruptcies is seemingly endless. airline industry profitability is very strong at the moment - "healthier than ever" according to the headline. airlines averaged $19.65 airlines averaged $19.65

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Understanding the Building Blocks of Hospitality

Business and Tech

Karthik Namasivayam Director, The School of Hospitality Business, Eli Broad College of Management , Michigan State University. Managing a hospitality business is not simple. Jan Carlzon, ex-CEO of SAS Airlines, described each occasion when a guest interacts with the hotel or restaurant as “moments of truth.”

Industry 130