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Frontier Airlines Ends Human-to-Human Customer Service

Innovation Excellence

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

Company 75
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Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines

BrainZooming

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.

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Human-centred innovation in a digital world.

Paul Hobcraft

As we continue to respond to Covid-19, technology has the power to reduce the complexity often faced, speed up and contribute to solutions that help resolve pressing issues. We recognize that equally as important as the technology are the people using the technology. Applying human-centred innovation.

Software 278
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Can AI Help Reframe Business Problems?

Stephen Shapiro

Consider implementing technology solutions: There are a number of technology solutions that can help improve the baggage handling process, such as RFID bag tags and automated sorting systems. Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process.

ChatGPT 98
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Strategy to Execution to enable Intelligent Enterprise

Rmukesh Gupta

All organisation have a stated strategy – one that they would like to execute on. However, most organisations are not able to execute the stated strategy, which leads to the organisation not being able to live up to its potential and deliver what they promise to their stakeholders. So, where do things go wrong? .

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The Risks of Sticking with Legacy Technology

Daniel Burrus

Legacy technology is like that old pair of jeans you wore as a teenager. Move that anecdote onto a larger stage and you have a fairly accurate picture of why many organizations hold on to legacy technology—tools that are long outdated: comfort. In a world of exponential change, legacy technology is trouble. Compliance penalties.

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The Dangers of Legacy Thinking

Daniel Burrus

Legacy Technology—Dangerous but Also Diverting. Legacy thinking has a better-known cousin—legacy technology. The issue of legacy technology is old news—in more ways than one. As you probably know, legacy technology refers to old forms of technology that are simply no longer optimal. Legacy Thinking Defined.

Agile 63