Consumer Brutal, Chase Bank
JUNE 1, 2015
I do my banking online, as much as is possible. Online banking saves me time. I bank with Chase, more formally known as JP Morgan Chase. To be fair, according to my colleagues in the innovation space, this true story could probably apply to any USA bank (“stuck in the 90′s” was a phrase I heard more than once). The Branch Manager did his best, but he was put on hold by his own co-workers and we both sat there waiting until the bank closed.