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Case Study: How to Build a Digital User Experience Monitoring System

Boxes and Arrows

FEBRUARY 20, 2018

In this case study, we describe our user experience monitoring system at Qualtrics. [1] This case study is therefore useful for any researcher, designer, or product manager interested in creating a similar monitoring system for their eCommerce, website, app, or SaaS products (and potentially useful for non-digital contexts as well).

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JUNE 7, 2018

I was intrigued enough to learn more, so we decided to run a workshop together, which kicked off a loose collaboration. That collaboration, however, was short-lived, as I had already committed to writing my second book, Scaling Lean , which sucked up most of my time. See play-by-play case-studies. Co-creator?—?$100

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Case Study: How to Build a Digital User Experience Monitoring System

My New Project — Unpacking the Innovator’s Gift

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