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Customer Experience Strategy: 4 Ideas for Creating Customer Focus

BrainZooming

The folks over at “Inside the Executive Suite” from Armada Corporate Intelligence addressed an important aspect of customer experience strategy this week: turning your organization’s claims of customer focus into real actions. Customer Experience Strategy: 4 Ideas for Creating Customer Focus. Making Customers Better Buyers.

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Is it Possible to Outpace Disruption? Definitely.

Daniel Burrus

Having written eight bestselling books including The Leadership Mindset and being a principal at the Disruption Lab, a consulting group that advises companies on strategies for innovation and growth, Joe spoke on how business leaders can stay ahead of disruption instead of trying to avoid it. This may be a crazy comparison, I know.

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Defining a Systematic Approach to Oil and Gas Real-Estate Portfolio Management and Optimization

Planview

Optimization of a complex portfolio of global upstream-producing assets, downstream assets, and future energies is best managed in a systematic fashion that has application to the broader organizational context and strategy. to measure risk and optimize resources.

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Capabilities and Leadership Close the Skills Gap in Manufacturing

Innovation 360 Group

When it comes to innovation, building capabilities and applying the right leadership style give top performing manufacturers the edge over skills-focused peers. Very often the talent equation can be solved by finding and activating radical pockets within the organization and supporting them with the right leadership and structure.

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The Pirate Approach to Innovation Leadership: How Thinking Like a Buccaneer Can Create Value for Your Enterprise

Qmarkets

However, the good news is that there are a few attributes of the privateer persona that can and should be emulated to enhance your innovation leadership skills (and we should emphasize that this doesn’t involve getting anyone to walk the plank). Good innovation leadership means remaining focused on three distinct horizons.

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The Pirate Approach to Innovation Leadership: How Thinking Like a Buccaneer Can Create Value for Your Enterprise

Qmarkets

However, the good news is that there are a few attributes of the privateer persona that can and should be emulated to enhance your innovation leadership skills (and we should emphasize that this doesn’t involve getting anyone to walk the plank). Good innovation leadership means remaining focused on three distinct horizons.

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The Art of Decision-making as an Innovation Leader

Idea to Value

These are without a doubt all very important topics, but they still pale in comparison to decision-making. And since they have gotten to leadership positions, they obviously have a lot of responsibility for the company – and also a lot to lose on a personal level. Accept that your strategy and business plans will always be wrong.