The Accidental Innovation
Destination Innovation
OCTOBER 18, 2020
Thomas Sullivan was a tea merchant in New York. In 1908 he despatched to customers samples of tea leaves in small silken sachets for them to try. Some people thought that the sachets were to be used like metal infusers. Customers were supposed to empty out the contents but instead they put the whole bag into the teapot and then added hot water. Sullivan heard back that the customers were happy with this new arrangement so he designed teabags for large scale production.
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