Fri.Nov 17, 2023

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An Experience Management Manifesto

IdeaScale

Organizations generally realize that they must manage Customer Experience to create meaningful customer value. Yet too often organizations align the Product Manager role solely with product development efforts, trapping those who occupy the role in a too-narrow, “build-it and they will come” mindset. In the process, critical aspects of how value is created for customers [.

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Research: How Women Improve Decision-Making on Boards

Harvard Business Review

This article reports on a study of women and men directors at more than 200 publicly traded companies on the major stock exchanges in the U.S. and Europe. The results provide key insights on how the presence of women influences boards. First, it turns out that women directors come to board meetings well-prepared and concerned with accountability. Second, women are not shy about acknowledging when they don’t know something, are more willing to ask in-depth questions, and seek to get things on the

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Disagreements Can Be a Good Thing

Innovation Excellence

GUEST POST from Mike Shipulski When you have nothing to say, don’t say it. But, when you have something to say, you must say it. When you think your response might be taken the wrong way, it will. When you take care to respond effectively, your response might be taken the wrong way.

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Use GenAI to Uncover New Insights into Your Competitors

Harvard Business Review

Companies have a growing problem of information overload regarding markets and competitors, which often prevents the C-suite from making the best decisions available given the data at its disposal. While generative AI is often pitched as a way to create new content (information in, message out), it can work just as well — or depending on the application, even better — in reverse (message in, information out).

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LLMs in Production: Tooling, Process, and Team Structure

Speaker: Dr. Greg Loughnane and Chris Alexiuk

Technology professionals developing generative AI applications are finding that there are big leaps from POCs and MVPs to production-ready applications. They're often developing using prompting, Retrieval Augmented Generation (RAG), and fine-tuning (up to and including Reinforcement Learning with Human Feedback (RLHF)), typically in that order. However, during development – and even more so once deployed to production – best practices for operating and improving generative AI applications are le

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Optimizing Processes Through Lean Management [How-To] | KaiNexus

Kainexus

Lean management is a systematic approach to eliminating waste and optimizing processes to maximize efficiency, improve quality, and enhance customer value. It originated in manufacturing but has since been applied to various industries and sectors. Optimizing processes is crucial for organizations because it directly impacts their competitiveness, profitability, and overall success.

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Leaders, Make Curiosity the Core of Your Organizational Culture

Harvard Business Review

Great corporate cultures are not just good for performance, but for the flourishing and engagement of the people who work in them and to deliver greater meaning and purpose. But oft overlooked is the central role that curiosity plays in crafting an organizational culture. To unlock the potential of their institutions and the people within them, great leaders need to demonstrate consistent curiosity in four key areas.

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Is Your Hospitality Business Ready for a Robot?

Harvard Business Review

As more businesses in the hospitality industry consider robots as a solution to a thinned frontline service workforce, owners and operators must recognize that their investment in a service robot extends beyond the hardware and software. It may require targeted training, small architectural and design improvements to the physical space, an assessment of organizational and managerial readiness, or all of the above.

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4 Actions HR Leaders Can Take to Harness the Potential of AI - SPONSOR CONTENT FROM IBM

Harvard Business Review

Sponsor Content from IBM.

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