Mon.Apr 17, 2017

Innovating for a Worse Customer Experience (Insights from United Airlines)

Innovation Excellence

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Strategic Planning Process – 5 Secrets to Get 6 Months of Work Done in One Day

BrainZooming

I was talking with a friend about how we approach developing a strategic planning process for a client. During the conversation, she asked me about the proudest moment we have had with The Brainzooming Group.

eBook 27

Trending Sources

Guest Post: Three Mindsets of a Great Sales Coach

Rmukesh Gupta

3 mindsets of a great sales coach by Mukesh Gupta. Intro: This is a guest post by Kevin F Davis. Kevin is the founder and president of TopLine Leadership, Inc. which provides customized sales management development programs and services.

Implementation is Your New Competitive Advantage

InnovationManagement

When it comes to implementation there are three things that companies ought to be thinking about in order to maintain a competitive advantage: process, feedback, and the importance of having multiple stakeholders from the beginning. Learn more in this Open Innovation Guide from IdeaScale. Strategies feedback IdeaScale open innovation process Stakeholders

Three Keys to Accelerating Innovation through Connecting and Collaborating Outside your Organization

Speaker: Gordon Vala-Webb, Author, Speaker and Consultant, Building Smarter Organizations

From his upcoming book, Building Smarter Organizations, Gordon will do a deep dive into connecting and collaborating with those outside your organization to accelerate innovation. Gordon will provide practical strategies to connecting and working with the "nearside" of suppliers, partners and alumni in order to accelerate innovation.

More Trending

Yellow Belt Grading – Stockholm

Innovation 360

Focus on Organizational Development and tools for Innovation and Ideation. Accredited will have the right and possibility to sell Ideation360. Day 1: . Organisational Design, Implementation and Change. o Two Case studies – from analysis, design to implementing an innovation system. o Leadership for innovation in first, second and third horizon. o Linking Strategic Initiatives and Innovation: Methods, templates and cases. o Assessing complex organizations: Methods, templates and cases.

InnoSurvey™ accreditation – Stockholm

Innovation 360

Get accredited as an Innovation360 Group Licensed Practitioner and learn how to use the i360 approach : assessment of innovation capabilities with InnoSurvey™ and how to implement an innovation system in an organisation. InnoSurvey™ is the most comprehensive strategic tool for growth and innovation allowing you to assess innovation capabilities, strategy and culture. You can “test drive” the questionnaire by taking the public poll here.