Mon.Apr 17, 2017

Innovating for a Worse Customer Experience (Insights from United Airlines)

Innovation Excellence

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

Strategic Planning Process – 5 Secrets to Get 6 Months of Work Done in One Day

BrainZooming

I was talking with a friend about how we approach developing a strategic planning process for a client. During the conversation, she asked me about the proudest moment we have had with The Brainzooming Group.

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Guest Post: Three Mindsets of a Great Sales Coach

Rmukesh Gupta

3 mindsets of a great sales coach by Mukesh Gupta. Intro: This is a guest post by Kevin F Davis. Kevin is the founder and president of TopLine Leadership, Inc. which provides customized sales management development programs and services.

Implementation is Your New Competitive Advantage

InnovationManagement

When it comes to implementation there are three things that companies ought to be thinking about in order to maintain a competitive advantage: process, feedback, and the importance of having multiple stakeholders from the beginning. Learn more in this Open Innovation Guide from IdeaScale. Strategies feedback IdeaScale open innovation process Stakeholders

Innovation in Changing Corporate Cultures

Thriving is the natural state of super-high performers in the workplace.

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