Pay Attention to Customer Experience to Unleash Impactful Innovation
IdeaScale
MAY 1, 2019
The cost of consumer switching among retailers and other providers is estimated at $1.6 trillion. Yet 80% of “switchers” think their original provider could have done something to retain them. Many companies think of innovation in terms of products, internal processes (like supply chain management), and business model innovation. But far fewer consider innovation in customer service.
Let's personalize your content