Innovation Excellence

AUGUST 8, 2024

GUEST POST from Shep Hyken Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience.

Survey 95

Survey Study Company Artificial Inteligence 95

Harvard Business Review

AUGUST 8, 2024

Thank-you notes are a powerful professional tool for leaders. The author — a senior communications professional at Pfizer — shares her experiences learning about the power of thank-you notes from her high-powered mentor and seeing how it benefitted their business, professional relationships, and personal well-being. She also posits five principles of thank-you note-writing: Take time to reflect; thank those who are often forgotten; be specific; make it matter; and it’s never too late.

Tips 97

Tips Tools Learning 97

Kainexus

AUGUST 8, 2024

Operational excellence is a management philosophy that continuously improves an organization's processes, efficiency, and effectiveness. It involves optimizing workflows, reducing waste, and enhancing quality to achieve better performance and deliver more customer value. A study by the Aberdeen Group found that organizations that adopt operational excellence practices see a 5% to 10% improvement in revenue growth and a 15% to 30% reduction in operational costs.

Study 77

Study Groups Strategy Strategy 77

Harvard Business Review

AUGUST 8, 2024

Blue Cross, Blue Shield of Michigan (BCBSM) has gone on a journey from being the least efficient user of technology in the Blue Cross system to the most efficient as measured on a technology cost per employee basis. Not only that but they have absorbed waves of new technology: cloud, new security protocols, extensive mobile support, more than 20 production AI applications and now generative AI (gen AI).

Generative AI 66

Generative AI Agile Technology System 66

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Innovation

Rmukesh Gupta

AUGUST 8, 2024

I recently watched the Tamil language movie – Raayan and really liked the movie. It is a typical commercial movie, following the life of three siblings with the eldest one trying to protect the younger one’s. Here is the plot according to Wikipedia: The film follows Kathavaraayan “Raayan”, a fast-food hotel owner in North Chennai, who begins to protect his family when they inadvertently get muddled in a war between two rival gangs.

Leadership 64

Leadership System Competition 64

CMOE

AUGUST 8, 2024

“Coaching is a two-way communication process between members of the organization (leaders to team members, peers to peers, team members to leaders) aimed at influencing and developing the employees’ skills, motivation, attitude, judgment or ability to perform, and the willingness to contribute to an organization’s culture and goals.” –Coaching for Results by Steven J.

Collaboration 52

Collaboration Leadership Culture Strategy 52