Thu.Aug 08, 2024

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Management’s Role In Achieving Predictable Innovation

Strategyn

Acknowledging who is ultimately responsible for product innovation — and ensuring they have the tools to succeed — can dramatically improve a company’s innovation success rate. When it comes to introducing new products, companies excel: they introduce thousands of new products every year. Unfortunately, most of them fail. This highlights the real issue that plagues […] The post Management’s Role In Achieving Predictable Innovation appeared first on Strategyn.

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Five Keys to Personalizing the Customer Experience

Innovation Excellence

GUEST POST from Shep Hyken Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience.

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Understanding the Pillars of Operational Excellence | KaiNexus

Kainexus

Operational excellence is a management philosophy that continuously improves an organization's processes, efficiency, and effectiveness. It involves optimizing workflows, reducing waste, and enhancing quality to achieve better performance and deliver more customer value. A study by the Aberdeen Group found that organizations that adopt operational excellence practices see a 5% to 10% improvement in revenue growth and a 15% to 30% reduction in operational costs.

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Lessons in Leadership from the movie “Raayan”

Rmukesh Gupta

I recently watched the Tamil language movie – Raayan and really liked the movie. It is a typical commercial movie, following the life of three siblings with the eldest one trying to protect the younger one’s. Here is the plot according to Wikipedia: The film follows Kathavaraayan “Raayan”, a fast-food hotel owner in North Chennai, who begins to protect his family when they inadvertently get muddled in a war between two rival gangs.

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AI In Accounting: A Practical Roadmap For Smarter AP

Speaker: Gerald Ratigan

The accounts payable (AP) function is evolving and AI is leading the charge. As finance teams face rising invoice volumes and expectations for speed and accuracy, AI-powered automation has shifted from a futuristic concept to the most practical solution. But for finance leaders, success isn’t just about selecting the right tools, it’s about implementing the right strategy.

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Types of Coaching in the Workplace

CMOE

“Coaching is a two-way communication process between members of the organization (leaders to team members, peers to peers, team members to leaders) aimed at influencing and developing the employees’ skills, motivation, attitude, judgment or ability to perform, and the willingness to contribute to an organization’s culture and goals.” –Coaching for Results by Steven J.

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The Intelligent Way To Harness Content For AI

BPI Thought Leadership Commentary

Companies want to harness the power of generative AI and get smart answers to important questions, but first they’ll have to discover, classify, manage and secure content from which those answers come from. And they’ll have to do so in a way that avoids content leaks and a black eye to their brand. “You have to sift through literally petabytes of content in order to achieve a.

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How One Major Healthcare Firm Became the Leader in Innovative AI Use

Harvard Business Review

Blue Cross, Blue Shield of Michigan (BCBSM) has gone on a journey from being the least efficient user of technology in the Blue Cross system to the most efficient as measured on a technology cost per employee basis. Not only that but they have absorbed waves of new technology: cloud, new security protocols, extensive mobile support, more than 20 production AI applications and now generative AI (gen AI).