Thu.May 08, 2025

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Doing Personalization Correctly

Innovation Excellence

GUEST POST from Shep Hyken Companies today face three critical marketing and Customer Experience (CX) challenges: How can you keep customers coming back? How can you get your customers attention so they dont consider switching to the competition? How do you create an experience that makes price less relevant?

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How to Build an Autonomous AI Agent with Copilot Studio

Acuvate

Imagine a digital workforce that never tiresswiftly resolving queries, automating tasks, and adapting intelligently with every interaction. No longer a futuristic fantasy, this is now a business reality. Thanks to Microsoft Copilot Studio, organizations can build sophisticated autonomous AI agents without writing a single line of complex code. These intelligent systems can act as powerful virtual assistants, managing workflows, handling conversations, and freeing human teams to focus on high-val

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Continuous Improvement Tools for Enterprises: What to Use and Why Copy

Qmarkets

In large enterprises, continuous improvement often slows down not because of a lack of ideas, but because of the absence of structure. Teams frequently identify process gaps or inefficiencies, yet those insights rarely lead to meaningful change. Without a consistent way to manage and act on suggestions, improvement efforts become inconsistent, and opportunities are lost across departments (Source: McKinsey & Company ).

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The AI Experimentation Era Is Over

Hatz AI

The bottom line is that MSPs are now proving AIs worth in the field. By operationalizing AI agents, theyre delivering measurable outcomes: higher productivity, better customer experiences, and new revenue streams for their clients. The experimentation chapter is closed; were now writing the execution chapter of AI.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

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Meet the 14th-Annual Planview Vision Award Winners

Planview

On April 23, at Planview Connect the premier global gathering of Planview customers, partners, and industry experts we recognized six leading companies with a Planview Vision Award. For 14 years running, the Vision Awards have highlighted Planview customers with compelling journeys and remarkable outcomes. These companies are streamlining operations, aligning strategy with execution, accomplishing their digital transformation goals, and more.

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Wellspring Launches Next-Gen Innovation Platform, Accolade Core

Wellspring

Accolade Core, now powered by the newly launched Core Six Framework a strategic operating model that transforms how companies manage innovation at scale.

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When Picking a New CEO, Ask Them for a Growth Plan

Harvard Business Review

The way a candidate talks about the future can tell you a lot about their assumptions, ambition, self-awareness, and openness to being vulnerable.

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The Role of Empathy in Leadership with Jeff Wharton

The Bliss Business Podcast

What happens when a company grows because it puts people firstnot in spite of it? Join us for a episode of The Bliss Business Podcast with Jeff Wharton , CEO of Bloomin Blinds Franchise Corp, as we explore how empathy isnt just a leadership traitits a growth strategy. Hosted by Stephen Sakach & Mike Liwski In this episode, well discuss: + How Jeff leads a nationwide franchise with trust and emotional intelligence + What it looks like to operationalize empathy across teams and systems + How

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How Companies Can Mitigate the Harms of AI-Driven Inequality

Harvard Business Review

Strategies to navigate across six societal divides that AI is threatening to supercharge.

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5 Actions to Enhance Shareholder Value in M&A Deals - SPONSOR CONTENT FROM EY

Harvard Business Review

Sponsor content from EY.

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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.