Thu.Jul 21, 2022

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Three Lessons for Creating Better Customer Experiences

Innovation Excellence

GUEST POST from Shep Hyken Customer behavior is changing. Expectations are higher. There’s tension between customers and the brands they do business with. The willingness to leave one brand to do business with another has never been higher. Lance Gruner, Executive Vice President of Global Customer Care at MasterCard, was one of the keynote speakers […].

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Four Exercises to try in your next Virtual Whiteboarding Session

IdeaScale

Whiteboarding is a critical part of the brainstorming process that helps you realize the full potential of your ideas. With remote and hybrid work becoming standard across the country, virtual whiteboards have become inherent parts of the online workspace, and a few key techniques will maximize their effectiveness. In this article, we will outline four innovative exercises that help provide direction to general brainstorming sessions and to specific virtual whiteboard instances.

Exercises 225
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Three product management challenges every organization should recognize

Sopheon

Not many people in an organization understand what product managers have on their plate. Here are three challenges they face every day. The post Three product management challenges every organization should recognize appeared first on Sopheon.

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Unpacking the potential solution to addressing food insecurity

Christensen Institute

In 2020, 10.5% of US households faced food insecurity—the state of being without reliable access to a sufficient quantity of affordable, nutritious food. Another 6.6% of households faced low food security, where households must use a variety of coping mechanisms in order to not significantly disrupt their dietary habits, such as enrolling in federal assistance, using food pantries, or eating less varied meals. .

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Manufacturing Sustainability Surge: Your Guide to Data-Driven Energy Optimization & Decarbonization

Speaker: Kevin Kai Wong, President of Emergent Energy Solutions

In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.

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The Most Significant Benefits of Lean Manufacturing

Kainexus

No matter what industry your organization is in, competition these days is tough. Regardless of your customers, every organization needs to improve and evolve constantly. The Lean manufacturing approach is proven to achieve operational excellence and beat the competition. Although it started in the manufacturing sector, today, Lean is a business improvement technique used in every industry by organizations of all sizes.

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How Leaders Can Escape Their Echo Chambers

Harvard Business Review

Six strategies to ensure your team tells you what you need to hear.

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Motivating People Starts with Building Emotional Connections

Harvard Business Review

Logic makes us think, but emotion makes us act.

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What Driving a New Car Teaches Us About Managing Enterprise Risk

Michael Roberto

If you have purchased a new car in the past few years, you probably have many new technological features to "assist" your driving: forward collision warning, lane departure warnings, lane keeping assist, back-up camera, adaptive cruise control, blind spot monitoring, etc. Hopefully, these features make us safer. Theoretically, they should help reduce human error.

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How Greenwashing Affects the Bottom Line

Harvard Business Review

Customers punish hypocrisy.