Thu.Dec 15, 2022

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Trader Joe’s Loyalty Program Has No Points or Perks

Innovation Excellence

GUEST POST from Shep Hyken If you’ve shopped at a Trader Joe’s grocery store, you are familiar with their combination of high-quality products and a great customer experience delivered by friendly, helpful, knowledgeable employees, also known as teammates. The retailer has an incredibly loyal base of customers. Its loyalty program, if you want to call […].

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Global Prosperity: 2022 Roundup

Christensen Institute

Global Prosperity’s research and focus is about creating prosperity, rather than eradicating poverty. We believe that simply lifting people above a poverty threshold is not enough because this alone does not create economic resilience. In 2022 we successfully drove that mission forward through both our research and community engagement. From the corners of Brazil to those in Sierra Leone we were fortunate to further our learning and partner with inspiring organizations driving forward the socio-

Marketing 105
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Sustainable Innovation with Sandra Fernholz

Viima

Today I have the great pleasure to chat with Sandra Fernholz on the topic of sustainable innovation. Currently, Sandra is the Head of Social Impact & Sustainability at HYPE Innovation. She kicked off her career in the field from pre-sales positions going into management and now she's inspiring innovators all around the world to innovate sustainably.

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How to Support Your Jewish Colleagues Right Now

Harvard Business Review

Jewish employees share the policies and practices that have helped — or harmed — their sense of inclusion at work.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Innovators Worth Watching: Major Care

Christensen Institute

Our “Innovators Worth Watching” series spotlights interesting and potentially disruptive players across a spectrum of industries. Childbirth is the most common reason for admission to the hospital. And there were 3,613,647 births in the United States in 2020. But what happens to the mothers and children after childbirth? The average American mother does not receive sufficient postpartum care.

Video 52
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Research: How Many M&A Advisors Do You Really Need?

Harvard Business Review

An analysis of 10,000 acquisitions finds the market performance of firms with two or more advisors tends to be worse than those with just one.

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8 Tips for Holiday Gift-Giving at Work

Harvard Business Review

How to find the perfect (but not too expensive), thoughtful (but not too personal) present.

Tips 99
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Lean Banking: Transformation in Financial Services

Kainexus

We frequently get questions about whether the Lean process improvement methodology can be applied in the financial services sector. Because of its manufacturing roots, many people assume that Lean doesn't apply to banking or other customer service-oriented industries. However, because banking is very process-intensive, the Lean continuous improvement approach can generate significant operational improvement and waste reduction.

LEAN 16
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How Boards Can Guide Company Strategy on Social Issues

Harvard Business Review

Six principles for deciding whether, when, and how to weigh in.

Company 87
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Crate & Barrel CEO Janet Hayes on Navigating Turbulent Times for Retail

Harvard Business Review

Consumers’ tastes are changing fast, but one things remains: they value quality, value, and inspiration in their products.

Change 55
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.