Business Case for Patient and Doctor Experience Innovation
Innovation Excellence
FEBRUARY 12, 2019
There are three basic ways to establish or TEE up a competitive advantage: Technological excellence, Execution/operational excellence and customer Experience excellence e.g speed, convenience, service and high touch. You must dominate on one, but be equally competitive on the others. Here is how to measure them. While policy makers are pushing value based care, convenience care is more important to.
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