Thu.Mar 30, 2023

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Vehicle Electrification: Key to a More Secure America – and a Sustainable Future

Business and Tech

There’s a 100-year transformation taking place right now in the automotive industry. Around the world, drivers, governments, and businesses are discovering — and embracing — electric vehicle (EV) technology and setting a path toward a cleaner, safer, and smarter transportation future. In the United States, the transformation has been gathering steam.

Policies 246
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Generative AI Will Enhance — not Erase — Customer Service Jobs

Harvard Business Review

Companies should start looking now for creative ways to tap the power of human-machine collaboration.


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Influencer Jez Rose on the Challenges and Triumphs of Building a Sustainable Business

Business and Tech

One of the things that bugs Jez Rose most is that humans don’t ask enough questions. “We just accept at face value what we’re told or what we expect something to be,” said Rose, a content creator, speaker, TV presenter, and creator of the world’s first carbon-neutral honeybee farm. “If nothing else,” Rose said, “going carbon neutral taught me that the right questions do all the heavy lifting.

Project 130
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Schools are ripe for change. Here’s how leaders can align new ideas with what teachers actually want.

Christensen Institute

As the pandemic clearly highlighted, nearly everything in education hinges on teachers: their ability to connect with and motivate students; their skills at developing and implementing new instructional strategies in ways that ensure learning; and their willingness to be the critical communications pipeline between students, families, and the school community.

Change 81
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Empowering Retail Associates to Enhance the Customer Experience

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

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Research: How Social Media Can Help You Find a Partner Brand

Harvard Business Review

Looking at which brands you share followers with can surface surprising opportunities.

Strategy 110
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The Loyalty Gap

Innovation Excellence

The Difference Between Repeat Customers and Loyal Customers GUEST POST from Shep Hyken In a recent Shepard Letter, I discussed the Trust Gap, which is the difference between an organization’s belief that their customers trust them and the percentage of customers who actually do.

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Why Microsoft’s Power Automate Leaves the Rest of the RPA Tools Far Behind


The forecasted compound annual growth rate for the global robotic process automation (RPA) market is 20.3%, from $13.86 billion in 2023 to $50.50 billion in 2030. As a result of the COVID-19 pandemic, businesses have been under pressure to reduce inefficiencies by automating as many of their operations as possible. This is an essential driver for all forms of automation, and RPA is no different.

Tools 52
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What It Really Takes to Foster an Innovation Culture | ITONICS


Surely we all know the saying "culture eats strategy for breakfast". Most organizations are well aware of the importance of an innovation culture, but many struggle to establish it.

Culture 48