January, 2025

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Preparing for the Human & AI Innovator Team

Innov8rs

Innov8rs | With customer needs evolving rapidly and technologies like generative AI reshaping business processes, banks are under pressure to stay ahead. At ABN AMRO Bank, Anna-Lena Lorenz and her team are navigating this transformation by exploring how humans and AI can collaborate to drive innovation. At Innov8rs Milan, she shares how they are unlocking new possibilities that would be impossible with human effort alone.

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7 Critical Thinking Skills You Need in an AI Powered Workplace

Faisal Hoque

AI is fundamentally altering how we think, reason, and relate to each other. Without strong critical thinking skills, we risk becoming passive consumers rather than active, thoughtful partners. Were at a fascinating yet concerning inflection point with AI. A recent Gallup poll reveals that 79% of Americans are already using AI-powered products in their daily lives, often without realizing it.

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15 Innovations in Retail – Past, Present and Future

Destination Innovation

Retail is a highly competitive sector of the economy. It has been characterised by major innovations and continuous evolution, driven by technological advancements and changing consumer preferences. Innovations from Years Gone By: Self-Service Stores (Early 20th Century) : Innovation : The concept of self-service stores, where customers could pick their own items rather than having a store clerk retrieve them, revolutionized retail.

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The Most Innovative Large Companies in Europe

Destination Innovation

It is clear that Europe lags the USA in producing high growth innovative large companies. Europe does not have rivals to Amazon, Alphabet, Apple, Nvidia, Netflix, Meta, Microsoft and Tesla. However, there are many small companies that are doing surprisingly well and some large ones which are more innovative than you might think. Identifying the “most innovative” large companies in Europe involves evaluating several factors, including new products and services, entrepreneurial culture

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Doing More With Less: The Modern Finance Miracle

Speaker: Mark Gilham, FCCA, CPP

Finance used to be the function that counted, now it's the one that’s counted on. 📊 For accounting firms, controllers, and finance leaders, expectations are rising faster than headcount. Businesses want agile forecasts, granular analysis, seamless reporting, and smart automation—often without added resources while demanding uncompromised accuracy and compliance.

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The Innovation Roadmap: Your Route to Success 

Qmarkets

John F. Kennedy once said, “Efforts and courage are not enough without purpose and direction.” In business, this sentiment holds true. Bold ideas and ambitious goals need a clear plan to guide execution and ensure progress. Enter the innovation roadmapa crucial tool for businesses seeking structured, long-term success. It provides a clear plan for setting priorities, aligning stakeholders, and tracking milestones.

Roadmap 52
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Relying on AI tools can reduce our ability for critical thinking

Idea to Value

Artificial Intelligence (AI) tools have revolutionized how we interact with technology, making tasks faster and more efficient. But as the convenience of these tools grows, so does a pressing question: are they impacting our ability to think critically? A new study titled AI Tools in Society: Impacts on Cognitive Offloading and the Future of Critical Thinking delves into this, examining how AI tools influence critical thinking through a phenomenon called cognitive offloading.

Tools 217

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OpenAI Launches ChatGPT Gov to Support Federal Agencies

IdeaScale

OpenAI has introduced ChatGPT Gov, a specialized version of its AI-powered chatbot tailored for U.S. government agencies. This new offering brings the advanced capabilities of OpenAIs frontier models into secure, government-approved cloud environments, enabling federal agencies to harness AI for greater efficiency, improved decision-making, and enhanced service delivery.

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Be Ridiculously Easy To Do Business With

Innovation Excellence

GUEST POST from Shep Hyken You cant argue with the evidence. Being easy to do business with attracts new customers, keeps existing customers and gives you a competitive advantage. Consider what we learned in our customer service and Customer Experience research (sponsored by RingCentral). Each year, convenience ranks as the most important customer service experience.

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A Systems Approach — Changing Our Innovation Game and Mindsets

HYPE Innovation

My innovation journey started decades ago. Two pivotal events influenced my view of the world and how important innovation could be for a better one: (1) a course on designing systemic change about the Why, the What and the How of making change happen, and (2) participating in a Rensselaer Polytechnic Institute (RPI)-led academic research project. Notably, this research started in 1995, spanned two decades and resulted in important findings about how to build a capability for adjacent and breakt

System 130
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Innovative Strategies for Facilitating Leadership Team Offsites

Leapfrogging

Setting up a leadership team get-together can spark new ideas and get everyone on the same page with the big goals. Let’s dig into why these escapes are a big deal and break down how to pull them off in style. Why Leadership Team Offsites Rock Taking the crew on an offsite adventure does wonders. Here’s why you don’t want to skip out on these gatherings: Think Big Time : Being away from the everyday grind gives you space to think big and map out future plans.

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From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

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Why It’s Impossible to Prove Your Innovation Will Succeed (and Why That’s a Good Thing)

Idea to Value

The allure of certainty is powerful. In fact, uncertainty is one of the strongest fundamental fears most people suffer from. Businesses often seek to prove that a new idea, product, or service will succeed before they commit resources to launching it. They invest heavily in surveys, focus groups, and predictive models, hoping to eliminate risk and ensure success.

Survey 178
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Why Gemba Walks Matter & How to Make Them Work

Kainexus

Gemba walks have become a widely adopted management technique. Leaders gain valuable insights into organizational value flow and often discover improvement opportunities by directly visiting the work environment. This collaborative approach involves employees sharing details about their tasks and the reasons behind them. Why are Gemba Walks Important for Organizational Success?

How To 98
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Experian Was Being Disrupted by Fintech Startups. Then They Turned the Tables

Digital Tonto

As Robert Gordon explains in "The Rise and Fall of American Growth", the turn of the 20th century was a time of great change. New innovations like electricity, indoor plumbing and the automobile were changing the way people lived, worked and shopped. New supermarkets and department stores were edging out the old corner markets and dry goods dealers.

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When Scaling Innovation Backfires

Innovation Excellence

How One Company Became the Theranos of Marshmallows GUEST POST from Robyn Bolton Heres a head-scratcher when it comes to scaling innovation: What happens when your innovative product is a hit with customers, but you still fail spectacularly?

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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The Case for Adopting a Product Operating Model

Planview

When Dr. Mik Kersten published Project to Product a groundbreaking book that introduced the Flow Framework just over six years ago the term product operating model was relatively new. At the time, many leading software companies already knew how to organize people through a product-oriented mindset. Among other practices, they supported persistently funded, cross-functional teams led by product managers to iteratively deliver value.

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Chart Your Course to Success: Leadership Retreat Facilitation Insights

Leapfrogging

When you’re gearing up for a leadership retreat, it’s like setting the stage for a big showget it right, and you open the curtain on some serious innovation and strategy makeovers. Here’s how to roll out the red carpet for your A-team. Setting the Objectives Before you jump into the deep end, figure out what you want from this shindig.

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DeepSeek’s R1: A Game-Changer in Open-Source A.I. Innovation

Idea to Value

The world of Artificial Intelligence (AI) just got dealt an unexpected blow, and everyone from tech enthusiasts to investors is freaking out. Up until now, the major players in AI, like ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google) and Copilot (Microsoft) have developed their systems by investing hundreds of millions or billions of dollars, relying on huge datasets and the most advanced hardware on the planet.

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What is Lean? | Lean Business

Kainexus

The modern business landscape is full of buzzwords and passing management fads, so it isn't surprising if you hear of a new "methodology" and just let it go in one ear and out the other. However, it's a good idea to make an exception for Lean business management. The Lean approach is one of the most widely used structures for continuous improvement worldwide for good reasons.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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The Creative Renaissance: Redefining Work in the Age of AI

Tullio Siragusa

The Creative Renaissance: Redefining Work in the Age ofAI What does the future of work look like when creativity and technology join forces? This question took center stage during an insightful episode of The Bliss Business Podcast , where we spoke with Roshmond Sum Pattena creative director, AI specialist, and hip-hop artistabout innovative work models for a rapidly changing world.

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Is it Time to ReLearn to Work?

Innovation Excellence

GUEST POST from Geoffrey A. Moore In white-collar industries where remote work is not only viable but often highly productive, we are still struggling to find a post-pandemic formula for integrating office attendance into our weekly routine. Continuing to waffle, however, does no one any good, so we need to get on with things.

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2025 Predictions for the Automotive Industry: A Software-Driven Future

Planview

The automotive industry is at a pivotal moment. As we enter 2025, automakers are navigating a rapidly shifting landscape shaped by technological innovation, electrification, and evolving consumer expectations. This year promises to bring transformative changes , driven by the software-defined vehicles (SDVs) challenge, the push to be profitable, and the convergence of automotive and technology ecosystems.

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Crafting Powerful Strategic Offsite Meeting Designs

Leapfrogging

Strategic offsite meetings are a secret weapon for bigwigs and top management folks looking to shake up their game plan and spark fresh ideas. These gatherings whisk everyone away from the daily chaos, giving leaders a bright, shiny place to dive into high-level strategy stuff. Once you’re out of that usual office bubble, your crew can get those creative juices flowing, team up like never before, and really think strategically, cooking up brilliant solutions and fueling business success.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Why Some Employers are Disappointed with Gen Z Hires

Michael Roberto

[link] Fortune's Orianna Rose Royle reports that, "six in 10 employers say they have already sacked some of the Gen Z workers they hired fresh out of college in recent months." She cites data from a survey of nearly 1,000 business leaders conducted by Intelligent. Royle offers some more data from the Intelligent study: Employers gripe with young people today is their lack of motivation or initiative50% of the leaders surveyed cited that as the reason why things didnt work out with their new hire

Survey 56
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Process Improvement Examples: Actionable Ideas for Quality, Efficiency & More | KaiNexus

Kainexus

When leaders consider implementing a structured business process improvement methodology , one of the challenges they often face is explaining to employees what types of opportunities to consider. Usually, there are some apparent needs that people attack immediately. Still, once those are addressed, it can be challenging to recognize the flaws in processes, especially ones you operate every day.

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Rethinking Leadership: The Transformative Power of Emotional Intelligence

Tullio Siragusa

Rethinking Leadership: The Transformative Power of Emotional Intelligence Its not every day you come across a conversation that makes you rethink how leadership and business intersect, but thats exactly what happened during an episode of The Bliss Business Podcast. We had the privilege of hosting Blair Carey, Managing Partner at Inside CRO, whose approach to emotional intelligence (EQ) offers a compelling roadmap for fostering trust, connection, and sustainable growth in the workplace.

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Creating A Connected Human Experience

Innovation Excellence

Empathy Meets Technology GUEST POST from Shep Hyken Because of AI, so much has changed in the way companies do business. The technology hit a tipping point when ChatGPT and other generative AI solutions moved from behind the scenes to public awareness in November 2022.

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How to Avoid Pitfalls In Automation: Keep Humans In the Loop

Speaker: Erroll Amacker

Automation is transforming finance but without strong financial oversight it can introduce more risk than reward. From missed discrepancies to strained vendor relationships, accounts payable automation needs a human touch to deliver lasting value. This session is your playbook to get automation right. We’ll explore how to balance speed with control, boost decision-making through human-machine collaboration, and unlock ROI with fewer errors, stronger fraud prevention, and smoother operations.

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Reverse Innovation: A Comprehensive Guide

Qmarkets

Some of the most impactful innovations dont come from high-tech labs in advanced economiesthey emerge from the ingenuity of resource-constrained markets. Products like portable medical devices, low-cost solar energy systems, and sachet-sized goods were designed to solve urgent needs in emerging markets, where affordability and practicality take precedence.

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The Business Leader’s Guide to Overcoming Today’s Uncertainty

Daniel Burrus

One thing is for certain: the future is uncertain. But within that uncertainty lies immense potential for growth and innovation. This is only for those who can find the certainty that comes with it. By leveraging Hard Trends and Soft Trends, you can discover what you know for sure will happen, locating the opportunity within uncertainty and disruption.

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Stuck With Creating Growth Outside of the Core?

Innov8rs

Innov8rs | To create revenue beyond the existing business, corporate innovators need to design a supportive NOW/NEW interface. There is an 80 percent chance that growth outside the box is a top-5 priority in your company. The box refers to your company's current business model, operating model, and mental model. But chances are, your company is not delivering that growth.

LEAN 52
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What is Business Model Innovation?

eZassi

A Guide to Business Model Innovation Business model innovation is a competitive strategy offering organizations a way to redefine their value proposition, operational structure, and revenue streams. In this guide, well explore what business model innovation entails, why its critical for success, and how innovation management leaders can leverage software tools and strategic services to guide transformational growth.

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The Benefits of Innovation in Times of Crisis

Innovation is key to overcoming crises. This guide outlines how businesses can navigate uncertainty by adapting strategies, embracing open innovation, and strengthening resilience. Learn how to reassess business models, engage external expertise, and build a robust innovation ecosystem. Explore the three phases of crisis response—from immediate adaptation to long-term transformation—and discover how collaboration accelerates progress while reducing costs.