Alignment Diagrams
Boxes and Arrows
SEPTEMBER 7, 2011
Did you ever get bounced around between departments when interacting with a company or service? This happened to me recently with my credit card: the card issuer and the bank backing it seemed to disagree who was responsible for my problem. Each blamed the other. I got caught in the middle. My communication with them also crossed multiple channels. For some things I used their website, for others I had to call.
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