Sat.Jul 16, 2022 - Fri.Jul 22, 2022

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Three Lessons for Creating Better Customer Experiences

Innovation Excellence

GUEST POST from Shep Hyken Customer behavior is changing. Expectations are higher. There’s tension between customers and the brands they do business with. The willingness to leave one brand to do business with another has never been higher. Lance Gruner, Executive Vice President of Global Customer Care at MasterCard, was one of the keynote speakers […].

Change 78
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Ambition Matrix: What It Is and How To Use It

InnovationManagement

Creating an innovation strategy means improving what you currently offer and finding ways to differentiate from your competition in the future. This is easy in principle, but applying this practice to your business can be very difficult. The post Ambition Matrix: What It Is and How To Use It appeared first on InnovationManagement.

How To 107
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Four Exercises to try in your next Virtual Whiteboarding Session

IdeaScale

Whiteboarding is a critical part of the brainstorming process that helps you realize the full potential of your ideas. With remote and hybrid work becoming standard across the country, virtual whiteboards have become inherent parts of the online workspace, and a few key techniques will maximize their effectiveness. In this article, we will outline four innovative exercises that help provide direction to general brainstorming sessions and to specific virtual whiteboard instances.

Exercises 225
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Why We Need To Put Human Agency Back At The Center Of Decision-Making

Digital Tonto

A joke began circulating in the late 1970s, often attributed to management consultant Warren Bennis, that the factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment. Today, even with offshoring, about 10% of Americans work in factories.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Positioning my innovating approach

Paul Hobcraft

I want to find a new way of approaching innovation, a new positioning, and these are my opening statements to be questioned and built upon. Chasing dedicated focal points, looking for big transforming “impact points” Helping to deliver them Opening need to achieve. This needs to be complementary, synergistic, clarifying and building new intersections of opportunity.

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Engineering the Future from Astronomy to Augmented Reality

Tullio Siragusa

Engineering the Future from Astronomy to Augmented Reality. When you have a vision of a mission in mind, you can explore a range of possibilities to achieve it. You can dive deep into a sea of subjects even if it is a long journey ahead. Jason Lozo exemplifies such an innate interest in exploration. Recently caught up with Jason on the Tech Backstage Podcast.

Policies 115

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Three product management challenges every organization should recognize

Sopheon

Not many people in an organization understand what product managers have on their plate. Here are three challenges they face every day. The post Three product management challenges every organization should recognize appeared first on Sopheon.

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Most corporations don’t understand how much change is created by innovation. 

Paul Hobcraft

The Value of the Three Horizons of Seeing Beyond. Applying the three horizon framework to innovation and change. I will always recommend this three horizon framework to so much of our need to think about managing differently the today, the tomorrow and the future, they need to be thought through in very distinct ways. To explain the impacts of innovation and the change it creates, we’ll use an accepted framework ( the Three Horizons ) to consider the impact innovation has on change capabilities

Change 173
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Stop Undervaluing Exceptional Women

Harvard Business Review

Researchers found that companies assume talented men will job hop to further their careers, while talented women will stay loyal.

Company 130
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Is college accreditation a good mark of quality?

Christensen Institute

“Don’t waste your time and money. If that degree isn’t from an accredited school, potential employers won’t care that you have it,” advises G.I. Jobs , a website dedicated to giving guidance to veterans. “Attending a school that is not accredited at all can mean leaving your education and your future up to chance. Schools that are not accredited are held to few or no standards or regulations,” says the University of Louisville’s online programs site.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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“This innovative book will help readers recognize new opportunities.” — Blue Heron Journal

Faisal Hoque

"Hoque shows how some previously under appreciated strengths - help move us steadily along a path marked by unexpected crises and disruptions.".

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We've Neglected Our Soil for Too Long. Here's Why It Can Be the Solution We've Been Waiting for.

Entrepreneur - Innovation

The climate crisis is threatening more than our economies and food supply – it's threatening our survival. But there's a solution, and it's right beneath our feet.

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Supporting LGBTQ+ Workers’ Mental Health

Harvard Business Review

A new report finds LGBTQ+ employees are more likely to face mental health challenges at work — but are also positioned to champion better policies for everyone.

Policies 105
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Unpacking the potential solution to addressing food insecurity

Christensen Institute

In 2020, 10.5% of US households faced food insecurity—the state of being without reliable access to a sufficient quantity of affordable, nutritious food. Another 6.6% of households faced low food security, where households must use a variety of coping mechanisms in order to not significantly disrupt their dietary habits, such as enrolling in federal assistance, using food pantries, or eating less varied meals. .

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How Mature Companies Are Scaling Transformational New Businesses

Scaling transformational innovations in large companies is challenging due to ‘Company Fit’ issues, which arise when the resources, processes, and priorities (RPPs) of the core business are not aligned with the needs of the new business. Many companies have learned how ambidexterity—the ability to both ‘exploit the present and explore the future,’ can help them address these issues for ideation and incubation of new innovations, but scaling transformative business innovations remains a challenge

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The Resilience Conundrum

Innovation Excellence

From the Webb Space Telescope to Dishwashing Liquids GUEST POST from Pete Foley Many of us have been watching the spectacular photos coming from Webb Space Telescope this week. It is a breathtaking example of innovation in action. But what grabbed my attention almost as much as the photos was the challenge of deploying it […].

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The Most Significant Benefits of Lean Manufacturing

Kainexus

No matter what industry your organization is in, competition these days is tough. Regardless of your customers, every organization needs to improve and evolve constantly. The Lean manufacturing approach is proven to achieve operational excellence and beat the competition. Although it started in the manufacturing sector, today, Lean is a business improvement technique used in every industry by organizations of all sizes.

LEAN 80
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Jeanne Liedtka Books on Innovation and Design Thinking

InnovationTraining.org

These top Jeanne Liedtka’s books are a great source of information on innovation and design thinking. Design thinking books continue to be a popular topic on our blog, as many find them a useful way to learn about innovation and how to apply these techniques to organizational or personal challenges. We believe this literature can help you discover new practices and tools that may supercharge your efforts to innovate or think about something in a new way.

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How Paper Catalogs Remain Relevant in a Digital Age

Harvard Business Review

Researchers found they can effectively recreate the sensory experience of in-store shopping.

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How Automation is Driving Efficiency Through the Last Mile of Reporting

Speaker: Jamie Eagan

As organizations strive for agility and efficiency, it's imperative for finance leaders to embrace innovative technologies and redefine traditional processes. Join us as we explore the pivotal role of digitalization and automation in reshaping what is commonly referred to as the “last mile of reporting”. We’ll deep-dive into why digitalization is no longer a choice, but a necessity for finance departments to stay competitive in a fast-paced environment touching on: 2024 trends for the Office of

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Why Stupid Questions Are Important to Innovation

Innovation Excellence

GUEST POST from Greg Satell 16 year-old girl Gracie Cunningham created a firestorm recently when she posted a video to TikTok asking “is math real?” More specifically, she wanted to know why ancient mathematicians came up with algebraic concepts such as “y=mx+b.” “What would you need it for?” she asked, when they didn’t even have […].

Video 79
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Selective Neglect – What Do You Not Do?

Phil McKinney

It can be tough to know which tasks to focus on, and it's easy to get overwhelmed by the amount of work that needs to be done. We want it all. But by using the Eisenhower Matrix, we can focus on the right tasks and apply selective neglect to those we should delegate or ignore […].

How To 69
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Achieving and Sustaining High Performance

Rmukesh Gupta

I had the opportunity to watch Gilbert Enoka present at one of the events that I was participating in. He has a long history of success as a mental skills coach with New Zealand’s corporate and sporting elite. He is internationally renowned for his 19 year history with the All Blacks (New Zealand Rugby team), first as their mental skills coach and now as manager.

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How Leaders Can Escape Their Echo Chambers

Harvard Business Review

Six strategies to ensure your team tells you what you need to hear.

Strategy 101
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Implementing Intelligent Document Processing Solutions: Why It Works

See how companies like yours are tackling some of today’s most common business problems using AI-assisted automation for document processing. Manually capturing, extracting, and processing data within documents is a costly and outdated practice that’s holding your company back. IDP takes document processing to a whole new level so you can understand and use your data more effectively than ever before.

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What will it take to create a national medical records system?

Innovation Excellence

GUEST POST from Arlen Meyers, M.D. Almost every person that has experienced the US sickcare system has been frustrated by the lack of data interoperability. We are all paying the costs, now pegged at $4.1T.

System 78
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How to Keep Track of Future Trends and Challenges in HR Management

ITONICS

To stay ahead of the game and deal with disruptions like the COVID-19 pandemic, organizations have to innovate their internal HR processes constantly. HR managers need to keep track of emerging trends and challenges in human resource (HR) management and respond to them early to future-proof their companies. In this blog, you’ll learn more about how trend and technology scouting helps you to understand future impacts on HR and what tools you can use to make informed strategic decisions.

Trends 69
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The Power of Stories

Rmukesh Gupta

Premise: Earlier today, I watched a keynote presentation delivered by Jonathan Gottschall on the Power of Stories. He made me sit up and think about stories in a new light. You can watch his keynote here. As leaders, one of the most important tools that we have in our arsenal is the use of stories. We use stories to communicate our ideas, to rally our troops, while leading change and influencing how people show up to and actually do their work.

Tools 64
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How the Unionization Trend is Changing Workplace Dynamics

Harvard Business Review

A conversation about how organized labor and management can best work together.

Trends 98
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Importance and Ethos of Empathy in Business

Innovation Excellence

GUEST POST from Douglas Ferguson Why is empathy important in business? The reality is that though empathy focuses on identifying others’ emotions and connecting with your team in the workplace, true empathy has powerful results for every facet of an organization. Organizational Ethos: Why is Empathy Important in Business? Why is empathy important in business?

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14. Your Market Research Sucks! (part 2 of 2)

Stephen Shapiro

Here is the second half of tip 14 from Best Practices are Stupid. Be sure to read the previous post before reading this one. Your Customers Don’t Know What They Don’t Know. Innovators looking for input from consumers must assume that consumers cannot always (and may not want to) explain themselves, their behaviors, their attitudes, and their decision-making processes.

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Coaching Models for Managers: How to Decide Which One Is Right One for Your Team

CMOE

Coaching is a critical aspect of every team and organization. When teams have managers and leaders who can coach well, employees are 40 percent more engaged in their roles. And when team members coach their peers, the team members’ psychological safety within the workplace improves because the coaching session creates a culture of connection and builds respectful relationships.

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Unleash Your Organization’s Overlooked Talent

Harvard Business Review

Leaders need to rethink who gets to contribute — and how.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.