For those of you struggling with your staffing levels or with finding talent during these exceedingly challenging times, I have exciting news to share!
My latest commissioned webinar is now available ON DEMAND:
Stop the Madness! How to reduce the risk of employee churn amid the Great Resignation
Synopsis from NICE CXone page:
It’s being called The Great Resignation: Millions of employees leaving their jobs every month! While the trend affects every industry, nowhere else is it felt more acutely than in contact centers. How do you keep agent churn from derailing your contact center?
Smart organizations know that it’s about more than salaries. Agents want work-life balance, and on the job, great tools and support to help them do their jobs well.
In this On-Demand webinar I explore what’s driving the Great Resignation and how to keep your agents engaged and satisfied.
Learn important strategies for keeping your agents from walking out the door:
- How giving agents purpose creates job satisfaction.
- How to create flexibility for agents to improve work-life balance.
- How to keep hybrid workforces connected and engaged.
Click here to access the webinar
I hope you enjoy it!
Please post any questions below in the comments.
There will be an accompanying white paper available soon.
NOTE: Commissioned thought leadership (articles, white papers, webinars, etc.) to accelerate a company’s sales and marketing efforts (including lead generation) is one of the services I provide in addition to the speeches and workshops I deliver as an innovation speaker.
Image credit: Pixabay
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