article thumbnail

Customer Complaint Videos can Trigger Ideas

Destination Innovation

BUPA is a leading international provider of private healthcare and insurance. Customers who give a low NPS are contacted and asked to give further details by audio or video. Video feedback is more powerful and informative than email or audio because you can see the circumstances, attitude and demeanour of the customer.

Video 161
article thumbnail

Evidence that Lean CLEAR-ly Works in Healthcare

Kainexus

John Toussaint has long been one of the world's leading practitioners and advocates in the world of Lean healthcare, so it's always great to see what he has to say and share. John recently shared an email newsletter that also included this video message:

LEAN 126
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Interview with Roche About Innovation in Healthcare

Stephen Shapiro

I was recently interviewed by Roche for a two-part series about innovation in healthcare. Interview #2 – Best Practices for Innovating in Healthcare: This conversation focused on where to get your best ideas. The post Interview with Roche About Innovation in Healthcare appeared first on Stephen Shapiro.

Video 52
article thumbnail

Video: Why Business Model Innovation & Disruption in Health Care Matter

Christensen Institute

Last month I joined Marion Spears Karr on the Healthcare Thought Leadership LinkedIn Live show, where we discussed the role business models play in an organization’s ability to address drivers of health. The post Video: Why Business Model Innovation & Disruption in Health Care Matter appeared first on Christensen Institute.

Video 52
article thumbnail

Video Spots for Lehigh Valley Health Network Build On ‘Your Health Deserves a Partner’ Positioning 

Brunner

In response to increasing competition, two charming videos highlight LVHN’s longstanding commitment to kids’ healthcare Overview: In early 2023, Lehigh Valley Health Network wanted to solidify its brand awareness due to growing competition for children’s health care in its service area, a 10-county region in eastern Pennsylvania.

Video 52
article thumbnail

5 applications and tools for boosting healthcare professionals’ workflows with Generative AI

Board of Innovation

5 applications and tools for boosting healthcare professionals’ workflows with Generative AI In the fast-paced world of healthcare, where time is of the essence for healthcare professionals (HCPs), harnessing the power of Generative AI can be a game-changer.

article thumbnail

Innovation and digital transformation of the healthcare industry

hackerearth

Global healthcare spending is currently estimated at US$ 7.83 Innovation and digital transformation can improve the quality of healthcare while keeping costs in check. These apps provide access to board-certified doctors via live video, private messaging, voice calling, or chat options, no matter where the patient is located.