We’ve all experienced that moment when someone asks us a question and we’re caught unprepared. Maybe a direct report raises a challenging question about layoffs during a town hall meeting, or a client calls you unexpectedly and wants to know what is going to happen in the markets. How can you maintain relationships — and trust — when you don’t have the answers people are seeking?
When a Tough Question Puts You on the Spot
Preparing for difficult conversations is part of a leader’s job.
December 19, 2022
seksan Mongkhonkhamsao/Getty Images
Summary.
Amidst the economic and global uncertainty that surrounds us, handling tough questions is an ongoing part of a leader’s job. In this piece, the author outlines strategies to answer difficult questions so that you can maintain the trust of your clients and colleagues, keep your relationships intact, and weather any storm.
New!
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.
Learn More & See All Courses
New!
HBR Learning
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.