You Are Not Just Your Product Or Service. You Are Your Customer Experience
APRIL 24, 2019
A few weeks ago I treated myself to a deep tissue and hot stone massage. The place I went to was recommended by a friend, so I was looking forward to it. As someone who likes massages and spends some time watching YouTube videos on it, I’m “somewhat demanding” for what I’m paying for. Still, I arrived with no expectation and simply accepted a recommendation. The massage by itself was ok. Nothing out of the ordinary.