The Skills Your Employees Need to Work Effectively with AI

Leaders understand that the future will involve humans working with AI and feel immense pressure to “do something” to implement AI solutions. But how do they actually integrate AI with their workforce to achieve good business outcomes? Interviews with company leaders and CEOs shed light on a counterintuitive answer: invest more in two important human skills. Specifically, companies report the need for 1) effective interpersonal skills — the ability to effectively communicate, meaningfully engage with others, and garner team cooperation — and 2) domain knowledge that can help workers get the most — and make the best decisions — when working with AI tools.