Boxes and Arrows
SEPTEMBER 7, 2011
Did you ever get bounced around between departments when interacting with a company or service? This happened to me recently with my credit card: the card issuer and the bank backing it seemed to disagree who was responsible for my problem. Each blamed the other. I got caught in the middle. My communication with them also crossed multiple channels. For some things I used their website, for others I had to call.
Bill Fischer
SEPTEMBER 14, 2011
Replacing the boss in any organization is more often than not a source of great anxiety for all stakeholders involved. And, in fact, the "bigger" the boss -- the more visible, more iconic (or even the more iconoclastic) -- the greater the risks envisioned. Over the past few weeks, we've [.
Bennett Cherry
SEPTEMBER 19, 2011
Oh, yes, I now remember that Necessity is the Mother of Invention. Sorry, Plato, I had to borrow your quote here as I was reminded today by a former student that simple innovations are often the best innovations. See for yourself by watching this short video.
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