Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. This is a cultural problem. Creative Training Would Have Helped.

Training 66

Training Culture Creativity Project 66

Qmarkets

JUNE 1, 2017

Bornhofen is a practitioner-scholar who has a passion for helping organizations adopt change, act on new ideas, and grow through innovation. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Wise words, indeed.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Leadership 58

Qmarkets

JULY 8, 2017

Bornhofen is a practitioner-scholar who has a passion for helping organizations adopt change, act on new ideas, and grow through innovation. His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Leadership 40

KindlingApp

SEPTEMBER 14, 2015

Everyone wants an innovative company culture, and anyone seeking to build one can turn to any number of resources, from Harvard Business Review , Fast Company , and Forbes to Kindling’s blog , that offer advice on building a culture of innovation. Why does culture find itself on the backburner so often?

Culture 40

Culture Innovation Programs Idea Generation Resources 40