Wed.Aug 09, 2023

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Self-Serving bias: Why you think nothing is your fault

Idea to Value

How often are you blamed for things which are not your fault? Or get credit for the good things which only happened thanks to you? While in some cases people may really get negative feedback which was completely not their fault, often there is more nuance involved, where the person may not accept their responsibility. Conversely, often people will take credit for good things happening to them, when in reality it had very little to do with their actions.

Study 188
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Startup Database: Best Startups to Watch in 2024 (Updated Monthly)

HYPE Innovation

In the ever-evolving business landscape, a new wave of startups is promising to make its mark in 2024. These early-stage businesses are driven by visionary leaders, disruptive technologies , and an eagerness to solve real-world challenges.

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When Should You Take a Problem to HR?

Harvard Business Review

Toxic norms and cultures are among the hardest workplace issues to deal with. They can make people question their values and competence and even wonder if quitting is their only option. Study after study shows that these kinds of cultures drive attrition. Other people make or break our experiences at work. If you’re considering going to HR about a toxic situation at your job, you may be concerned about the potential repercussions.

Study 98
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Scale Your Innovation by Mapping Your Value Network

Innovation Excellence

How understanding the players in your game can help you scale successfully GUEST POST from John Bessant There comes a time in innovation when you realize you might have taken on something a bit too big.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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What the Finance Industry Tells Us About the Future of AI

Harvard Business Review

What will artificial intelligence do to industries and jobs? For a preview, look to the finance industry which has been incorporating data and algorithms for a long time, and which is always a canary in the coal mine for new technology. The experience of finance suggests that AI will transform some industries (sometimes very quickly) and that it will especially benefit larger players.

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Quick and Easy Way to Help Grow This Community

Innovation Excellence

As many of you know, this Human-Centered Change & Innovation community is a labor of love to make innovation, transformation and experience insights accessible for the greater good. Consistent with this mission, recently I have been making a lot of contributions to LinkedIn’s new collaborative article feature, focusing on the Customer Experience topic area.