Wed.Aug 30, 2023

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Why Customers Leave Platforms — and How to Retain Them

Harvard Business Review

Companies often misunderstand the problem of users leaving their platforms. Disintermediation is a sign that your customers don’t think you are adding as much value as you think you are. Firms struggling with disintermediation can take simple steps to stop the bleeding before it’s too late — if they understand what’s really taking place. They should consider six factors: urgency, rake, risk, skill, frequency, and modularity.

How To 113
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How Public Relations Can Help Your Company Build a Stronger Brand Identity and Stand Out From Competitors

Brunner

You know your company has great stories to tell. Maybe it’s how your engineering team helped a B2B customer solve a risky problem and finally land that big account. Or how your product group turned an inspired idea into a new item that millions of B2C customers are snapping up. But many companies don’t know how to share those stories. They’re frustrated by the lack of media recognition.

Company 98
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Process Improvement Opportunities: How to Identify + Implement | KaiNexus

Kainexus

Business processes serve as the backbone of an organization, defining how tasks are executed, resources are allocated, and goals are achieved. In this dynamic and competitive landscape, embracing continuous improvement through effective process improvement plans is paramount.

How To 93
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Navigate Uncertainty and Unveil the Certainties Hidden Within

Daniel Burrus

We live in an amazingly uncertain world, but that uncertainty is brimming with certainty! I know this may seem contradictory, but it is true, and worth the exploration. Yes, we do live in constant uncertainty. What will happen with certain businesses or industries if the economy shifts, if technology disrupts, or if a new product or service falls flat?

Agile 90
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Aligning Your Culture for Digital Transformation

Innovation Excellence

GUEST POST from Geoffrey A. Moore A quote you often hear is, “Culture eats strategy for lunch,” typically attributed to Peter Drucker (whether correctly or not). Regardless, it puts a spotlight on the power of culture to resist even the most compelling strategic narratives.

Culture 87
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How Global Companies Can Create a Consistent Customer Experience

Harvard Business Review

Building a global company is easier, but also more nuanced and complex, than ever before. In the past, companies could limit expansion in a more controlled fashion to just one market at a time. In the digital age, global growth is far more continuous and incremental in nature. But with this new approach comes risk: If your customers in one market receive less value than those in another, they perceive your offering differently.

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How to Give — and Receive — Critical Feedback

Harvard Business Review

Executive coach and organizational consultant Ben Dattner says giving good feedback is about how you deliver it.

How To 86
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Driving Sustainability: How Partnering with Climate-Tech Startups Can Help You Kick ESG Goals

Collectivecamp

The imperative for environmental sustainability and robust ESG practices has propelled large organizations to seek innovative solutions that align profitability with planet-friendly initiatives. But internal initiatives are costly and expensive. As a result, many are turning to climate-tech startups to drive towards sustainability goals.

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Measuring Your Long-Term Strategy’s Short-Term Success

Harvard Business Review

Major strategy shifts need time to play out, but how long is too long?

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Reinventing Ourselves

Rmukesh Gupta

There are times when the environment that we operate in changes so significantly that it requires us to reinvent ourselves (as individuals, leaders and teams). There could also be situations that we end up in which requires us to rethink and reinvent ourselves if we are to remain relevant in the new environment. I currently find myself in one such cross-road where I need to reinvent myself if I want to remain relevant, which I very much want to.

Change 52
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Manufacturing Sustainability Surge: Your Guide to Data-Driven Energy Optimization & Decarbonization

Speaker: Kevin Kai Wong, President of Emergent Energy Solutions

In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.

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We’re New Here

Harvard Business Review

Whether it’s your first job or a fresh start, “New Here” is the young professional’s guide to work — and how to make it work for you.

How To 54