IdeaScale
SEPTEMBER 11, 2023
Table of Content What is Voice of Customer (VoC) Research? Voice of Customer (VoC) research is defined as a systematic process of collecting and analyzing customer feedback, opinions, and preferences to gain insights into their needs, expectations, and overall satisfaction with a product, service, or brand. The primary goal of VoC research [.
Harvard Business Review
SEPTEMBER 11, 2023
Having a well-crafted purpose statement really matters. Not only does it represent the organization’s aspirations, it also sends signals to employees about what the company stands for. It is the vital first step on the road to actually embedding and activating an authentic purpose. Yet leaders often struggle to articulate an appropriate and inspiring purpose statement due to a lack of guidance concerning the focus, scope, and form of expression they should aim for.
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IdeaScale
SEPTEMBER 11, 2023
Table of Content What is Customer Engagement? Customer engagement is defined as the ongoing interaction and connection between a business or brand and its customers. It encompasses all the ways in which a company interacts with its customer base to build and maintain relationships, foster loyalty, and enhance the overall customer experience. [.
Harvard Business Review
SEPTEMBER 11, 2023
Companies are struggling with where to start with generative AI. The authors’ case studies, based on their growing global community of over 3,000 GenAI practitioners, point to a new category of work, more precise and actionable than “knowledge work.” They call it WINS Work — the places where tasks, functions, possibly your entire company or industry — are dependent on the manipulation and interpretation of Words, Images, Numbers, and Sounds (WINS).
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
IdeaScale
SEPTEMBER 11, 2023
Table of Content What is Employee Engagement Employee engagement is defined as the emotional and psychological connection that employees have with their work, their colleagues, and their organization. It goes beyond simple job satisfaction and encompasses the level of commitment, enthusiasm, and dedication that employees bring to their jobs. Engaged employees are [.
Entrepreneur - Innovation
SEPTEMBER 11, 2023
Heather Torres's Porch Pumpkins became a smash hit after its launch in 2020. Read more about the founder's journey and how she seized an opportunity no one had.
Business Innovation Brief brings together the best content for business innovation and strategy professionals from the widest variety of industry thought leaders.
Tullio Siragusa
SEPTEMBER 11, 2023
The Case for BOD Oversight Focused on Leadership: Good Leadership is Good Business I n most organizations, Board of Directors (BOD) have a myriad of oversight committees to ensure the company’s ethical, financial, and operational stability. While these committees cover everything from accounting to risk management, one important area is often overlooked — leadership accountability tied to employee satisfaction and engagement.
Harvard Business Review
SEPTEMBER 11, 2023
Supply chains in commodity industries are often characterized by social and environmental abuse. In the cocoa industry, for example, the average farmer cultivates between three and five hectares to earn less than two dollars a day. It is an environment rife with social and environmental abuse. In this article, the authors look at the experience of Tony’s Chocolonely, a Dutch chocolate brand founded in 2005, which set itself a mission to sell 100% slavery-free chocolate.
Entrepreneur - Innovation
SEPTEMBER 11, 2023
As we speak, the next Netflix is already hard at work — don't be the next Blockbuster in your industry!
Innovation Excellence
SEPTEMBER 11, 2023
GUEST POST from Greg Satell A few years ago I bought a book that I was really excited about. It’s one of those books that created a lot of buzz and it was highly recommended by someone I respect. The author’s pedigree included Harvard, Stanford, McKinsey and a career as a successful entrepreneur and CEO.
Speaker: Kevin Kai Wong, President of Emergent Energy Solutions
In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.
Harvard Business Review
SEPTEMBER 11, 2023
The new season of Coaching Real Leaders dives deep into leadership challenges around building relationships, navigating your career, and more.
ImagineNation
SEPTEMBER 11, 2023
In last month’s blog , we shared how consciousness , imagination, and curiosity are the fundamental precursors to creativity, invention, and innovation. Where consciousness encapsulates our states and qualities of mind, our capacity for imagination and curiosity are the necessary states of mind that stimulate creativity , all of which propel successful innovators to bring the new to the world differently.
Harvard Business Review
SEPTEMBER 11, 2023
Sponsor content from GSI.
Wellspring
SEPTEMBER 11, 2023
Top 5 Challenges that Tech Transfer Offices (TT0s) inside research hospitals face and how they can use TTO Management and Scouting software to overcome those challenges.
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
Harvard Business Review
SEPTEMBER 11, 2023
Sponsor content from Schneider Electric.
Collectivecamp
SEPTEMBER 11, 2023
The journey of a consumer from signing up to conversion accounts for success for any business.
ITONICS
SEPTEMBER 11, 2023
As industries and organizations of all shapes and sizes increasingly embrace the digitalization of value creation, it is clear that waiting for change to happen before considering a response is a losing strategy.
Carla Johnson
SEPTEMBER 11, 2023
September 12, 2023 We live in a time where creativity is limited by only…well…our creativity. There’s a whole smorgasbord of inspiration for businesses out there, just waiting to be plucked from the earth and brought to life. And guess what? Coming up with great ideas is a lot easier than you think.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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